مستخدم نزيل
4 يوليو 2025
We arrived late, waited 20 minutes to be seen for check in. Were advised by reception we could order cold plates to the room. Ordered food and 45 minutes later received a call from reception advising they had ran out of all food within the hotel which was a poor start. Spoke with management the following day and they offered a complimentary massage for the inconvenience. We booked a deluxe ‘garden view’ with private pool, however this could not be described as garden view, we had a few small plants around the pool which backed onto a well used road where there was constant road noise, cars drifting and lorry’s driving past. The room itself was nice, but had mould in the shower and an ant infestation, which was unpleasant. The control panel was also broken throughout our stay. We had members of staff enter our room multiple times whilst we were in bed, in the room and pool without waiting after knocking and a member of staff appear from the bushes and disappear after seeing us. The private pool was not cleaned untill the day we left, in the overflow there were empty alcohol bottles and rubbish from other pool users. This also meant we couldn’t use the private pool on the day we departed. The pool also had mould around the waterline and could do with a deep clean. The staff were slow, unfriendly and seemed like everything was a bit too much effort. Every morning at breakfast we would received coffee after we had finish eating. They brought us incorrect drinks and blamed it on us ordering incorrectly, and eye rolled. For a five star hotel you would expect better. The food was a fair quality but selection limited. The shared pool had a great view, however lacked cleanness. Not enough sun beds, we left our belongings on our bed whilst we went to room to get sunglasses (no longer than 10 minutes) and on return our belongings had been taken to reception and beds been taken by someone who did not return to their bed for over an hour. Would not recommend to anyone, hotel would be more suited to a 3 star and had an extremely frustrating stay. You can get much more for your money at other hotels in the area
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