Sun Beach Resort

Positives being great location. We went all inclusive & there was plenty of choices of food. The Entertainment Team were excellent & worked very hard & long hours to make the guest experience special. Loved the aqua gym & stretching sessions (with Izzy). Other activities included darts, ping pong, water polo, archery, volleyball, football with Peter, Lucas, Jonny, My & Mike. Loved the hotel dance which most got involved with! We really enjoyed the evening shows too. The Stage Bar, Reception & Restaurant staff were all friendly & kind. No problem getting pool sunbeds. Negative - 2 hotels in resort (Beach wing & Garden View). We stayed in Garden View which is dated compared to Beach Wing. There are restrictions on all inclusive as not everything was included. Had to pay for sun beds on the beach (€5 per bed). Overall a lovely holiday & would definitely return.

My friends and I are currently staying at Sun Beach Resort, and unfortunately, I cannot recommend it. Our booking was based on misleading advertisements (partly due to our holiday provider), as we were only shown images of the sea view rooms. Upon arrival, we were directed to the garden view rooms, which are part of a completely different and significantly worse hotel. The garden view rooms are dated and lack cleanliness, not at all reflecting the images advertised on travel booking websites or by Sun Beach Resort themselves. We complained to both the hotel and our travel provider, and had no option but to pay an extra £30 per night to upgrade to the sea view rooms in the main hotel, which are indeed much nicer. However, the staff's behavior has severely detracted from our experience. One night, my friend became severely unwell and dehydrated, having already drank all of our bottled water. With no shops open at that early hour, I went to reception to see if they could help in any way by allowing us to purchase more water. I was met by the lovely Konstantinos, who simply shrugged and said he "doesn't care" and that there was "nothing he can do" because I should have purchased water for the room, even after I had explained the situation. While I understand this, his complete lack of basic customer service and consideration was appalling. Overall, while the sea view Sun Beach Resort may have potential to improve, do not be mislead into booking a garden view room. You will be sorely disappointed by the substandard rooms and the run-down condition of that separate hotel. We will not be returning. It's a shame as, once again, the hotel has potential, but it is let down by unclear advertising and a lack of basic customer service from some members of staff.

This hotel it s horrible , we booked on love holidays , there is only pictures from the wing beach side . We choose garden side , there it s totally different from the beach wing side . The rooms are very old , dirty bathrooms , the beds are extremely horrible , the double beds it's divided in 2 so in night time if you move a bit the bed gone move with you , the staff from bar it's not respectful or friendly with people , I choose all inclusive and to be honest I felt bad going to ask for a drink because they pretended not to see me or I had to insist a few times until they gave me a glass of juice, and in disposable glasses. As if I was asking for free. A 0-star hotel. Don't take you to the garden area or even all-inclusive, it's a scam, only the buffet meals are included and there is very bad and little food there. I don't recommend the beach, lots of big stones and it's deep even from the sea shore. I was completely disappointed with this hotel, I was with my family, with my children and I felt sorry that I paid so much money for a 0-star hotel, the staff and the way the hotel was ruined my vacation, I couldn't sleep at least one night because the beds were separating in two and I was falling in the middle of the beds .

Don’t get me wrong this hotel is ok. The food was nice enough, the location is great, the restaurants and bars in the area are nice but I did not see one thing about this online when we booked it. So here is what you should know. When you arrive at the hotel you arrive at the beautiful lobby which is exactly as pictured on the internet but if you have booked a garden view room be prepared. The garden view room section of the hotel is across the road from the main hotel and is a 2 star hotel at best. The bathrooms are skanky and the bedrooms are dated. Our hotel room did not get fresh towels or any cleaning two days in a row. Our bathroom flooded on one day and had to use all our towels to dry it up which were then not replaced the following day. I’ve been to Crete and Corfu and the staff in those hotels were absolutely fantastic, greeted you every morning at breakfast and they couldn’t do enough for you, brought you tea and coffee and water. Forget that here. You will feel like a bother to the staff. One evening at dinner we asked for extra drinks and the waiter did not understand English and just walked off, no extra drinks. At breakfast the only juice available is cordial we asked for fresh orange and we’re told we would have to pay extra for it The adults only section of the pool is beautiful but the bar is not part of all inclusive. If you want all inclusive drinks you have to go to the kid pools. I just think they don’t make this clear, or certainly we were not aware of it when we came. If you go all inclusive the beautiful bar areas are a no for you. Not included in all inclusive. The beach front bar, we tried to get a drink in, I would have paid to be in the nicer area but they said oh no go outside. The food in the main restaurant is ok, there is always something you can eat. The pool areas are clean and the drinks are nice which is why I give it a two out of five. I just felt the whole experience was a scam. It is nice enough but I wouldn’t recommend if you thought you were coming for a boujee experience.

The hotel is very clean and the staff very friendly. We travelled with our 8 year old son with a very early flight, arrived at the hotel at 7 am and they checked us in at 10,00 am- this was really appreciated. Since we had a late flight, we asked for a late check-out which was 32.5 Euros (instead of 11am, we left the room at 14,30pm). Our son loved the pools. Too bad the beach was sandy, with high waves - not at all child-friendly, despite the specific water shoes we bought, but it offers an amazing sunset. The supermarket adjacent to the resort is very useful, with very reasonable prices. What I would like to underline the most is the food!! We had half board and the food was delicious: plenty of healthy options, including gluten free. Breakfast is mostly the same but with a variety of dishes to choose from. At dinner, every day had a specific theme (we have enjoyed Mexican food, Greek food, Asian food, etc) The wi-fi connection was a minus for us, but overall we had a great stay! Thank you!