DoubleTree by Hilton Hotels in Shanghai

Good Location and Service, but the Hotel Shows Its Age This five-star hotel offers a very convenient location- just a short walk to the subway and close to the city’s commercial district - making it ideal for travelers who value accessibility. The service is another highlight. The staff were courteous and professional throughout my stay. Special thanks to Hank at the concierge desk, whose friendly and efficient assistance with everything from luggage to local recommendations made a real difference. Unfortunately, the hotel’s age is starting to show. My room had a noticeable musty smell, likely due to old carpeting or ventilation issues. Opening the windows didn’t help much. The bathroom was quite outdated, with a cramped shower and poor drainage that led to standing water. Other signs of wear included worn furniture, a jammed curtain track, and a loose bedside power outlet. Breakfast was underwhelming, with limited options that didn’t change over my three-day stay. The hotel does offer full amenities, but many are clearly in need of an update. Overall: If convenience and attentive service are your main priorities, this hotel still has much to offer. But if you’re looking for modern comforts and a well-maintained environment, newer options nearby might be a better fit.

After experiencing the luxurious service and comfortable facilities of Senz Hotel, I can't help but give high praise to this hotel and their management team, as well as Yiko of the front desk. Senz Hotel, from the moment you step into the lobby, you will feel at home. The lobby is modern and culturally rich, spacious and elegant, and the staff is very warm and thoughtful, and their professional and meticulous service attitude makes people admire. The accommodation environment here is spacious and quiet, which makes people completely relax and feel rare comfort and tranquility. However, what impressed me most was the management team of Senz. They won our respect with excellent management and professional service. From the overall operation of the hotel to the details, whether it is room service, catering service or other needs, they can get a quick and satisfactory response. This efficient and energetic team ensured that every need of ours was met, bringing us an excellent accommodation experience. Next is Estilo Restaurant. The food here is simply amazing! From the diversity and characteristics of the menu to the chef's superb cooking skills, to the delicious dishes, everything is amazing. Moreover, their service is first-rate, from pre-meal preparation to post-meal finishing, every link is well organized and meticulous. Whether it is a gathering with friends or a business banquet, Estilo Restaurant is an ideal choice. Special thanks to Mr. Noel and Charles for their hospitality. As for Ivy at the Spa, her professional skills and friendly service are unforgettable. Her massage techniques are skillful and in place, which makes me feel extremely relaxed and relieved after a busy work. Ivy is extremely sensitive to the needs of each guest and can accurately provide the most appropriate SPA services. Her professional knowledge and enthusiastic service made my experience in the Spa reach the extreme. Overall, Senz Hotel, Estilo Restaurant and the Spa have provided us with excellent service and experience. Whether it is the facilities, services or the professionalism of the management team, I am deeply satisfied. I highly recommend Senz Hotel and Estilo Restaurant to all friends who are looking for high-quality services and food, and I would also like to thank Ivy for the meticulous SPA service she provided us. I look forward to visiting Senz Hotel and Estilo Restaurant again to experience their excellent service and food again.