Hilton Hotels in Shanghai

What a fantastic experience at the Hilton Shanghai! After a difficult day and a long flight, I encountered an issue with another booking upon arrival. The Hilton team, led by the exceptionally kind and efficient Michael Wan, truly saved the day. Michael's swift and thorough resolution of my booking problem transformed my check-in experience. I was so grateful for their dedication to ensuring my stay was perfect. This hotel is a definite recommendation for anyone in Shanghai – you can count on their amazing team to provide top-notch service. Thank you, Michael Wan and the entire Hilton team, for an impeccable stay. See you soon!

My mum and I stayed for 6 nights, the deluxe room is spacious and new! But only gripe is the aircon wasn’t as cold. We set it to 16degrees but room temperature shown was constantly at 22degrees, so we slept with no comforter at night else we would wake in the middle of the night in sweat. Could be because of the room size that the aircon isn’t strong enough to provide? Hotel got a technician to check and he checked and insisted that 22degrees is cold enough and left? Not sure about him but we sure weren’t feeling the cold. Amenities were good and food delivery is sent via a robot. Overall still a good stay, but wouldn’t recommend coming during Summer especially if the aircon issue isn’t fixed.

Review of Stay at Shanghai Hongqiao Airport Terminal 1 Hotel Location and Accessibility: The hotel is conveniently located within Shanghai Hongqiao Airport Terminal 1 (not Pudong Airport, Shanghai’s largest airport). A shuttle service operates only on a fixed schedule, providing easy access to Terminal 2. Breakfast: The breakfast buffet was excellent, offering a wide variety of international options. However, I wish there were more clearly marked halal options (non-pork, non-halal meat) to better accommodate dietary preferences. Service and Amenities: The staff were friendly and professional. AC was not working well and it was too hot in the night. We had to call them and provided a cooler which was not so effective as well. There were issues with the air conditioning and shower as well. Recommendation: This hotel is ideal for those attending exhibitions at the National Exhibition and Convention Center Shanghai. For cost savings, consider booking without breakfast and paying for it separately at the hotel, as this option appears more economical. Overall: A pleasant stay with great convenience for Hongqiao Airport travelers, though improvements in halal food labeling and minor facility maintenance would enhance the experience.

Overall impression: As a newly opened Hilton brand hotel, the first impression of Shanghai Hilton is ”new” and ”bright”. From the moment I stepped into the lobby, the modern design, fresh smell and bright facilities all highlight its new identity. The overall experience exceeded expectations, and the details were carefully considered. Although there is still room for improvement in the service of a new hotel, the flaws do not outweigh the merits, and it was a pleasant stay. Geographic location & transportation: The hotel is actually a bit off-center. Although it is not absolutely in the core of the city center, the surrounding roads are wide, and it is very smooth to take a taxi or drive. The surrounding environment is relatively new and green. There are few large-scale commercial facilities for the time being, but the hotel's own facilities are sufficient to meet basic needs, and it is quiet. Design & environment: This is one of the biggest highlights of the hotel! The pictures I took fully demonstrate its modern and modern design style. The lobby is high and open, using a lot of stone, metal and lighting elements to create a delicate and artistic atmosphere. The design of the public area also maintains a consistent high standard, with elegant colors and sophisticated lighting, which is very photogenic. The spotless and design sense that is unique to new hotels runs through the whole process. Room experience: Space and layout: Room 1015 is of moderate size, reasonable layout, and efficient space utilization. Although there is no scenery, it is enough for business trips. Facilities and comfort: All facilities are brand new! The bedding is extremely comfortable, with a good balance of support and softness, and a good night's sleep. The bathroom space is separated into dry and wet areas, with a modern design, and the shower water pressure is strong and stable. But the water pressure of the bathtub is a bit weak. The smart toilet is a plus. The soundproofing effect of the room is good, ensuring a quiet rest environment. Details and technology: Equipped with an intelligent control system (lighting, curtains, etc.), it is easy to operate. Minibar, safe, ironing equipment are all available. There are plenty of USB charging ports to meet modern needs. Some details that I particularly noticed, such as the unique lighting design and textured decorations (if there are in the pictures, you can mention it, for example: ”The unique reading lamp at the head of the bed is both practical and adds a sense of design”), all reflect the design's care. The hotel uses Dyson hair dryers, which improves the quality, but the instant coffee used is a bit cheap, which I hope can be improved. Dining experience: Breakfast: Breakfast is on the first floor. The variety is good among new hotels, with a balanced selection of Chinese and Western styles. There are local snacks (such as xiaolongbao, shrimp dumplings, fried dough sticks, spring rolls) and Western baked cakes. The ingredients are fresh and the taste is online. I especially like the freshly cooked noodles and eggs. The restaurant environment is bright and comfortable, and the service response is timely. Service: As a new hotel, the staff are generally warm and friendly, and you can feel their willingness to work hard to provide quality services. The front desk is efficient, and the room response speed is fast. The room still has a slight smell, and the delivery of the air purifier is still very timely.

The stay was perfect. From the moment we arrived, we felt the attentive and distinguished service. The warm and proactive reception by the concierge, the elegant artistic atmosphere in the lobby, and the efficient and professional check-in process instantly immersed us in luxury and comfort.   The room design combines modern aesthetics with practical details. The floor-to-ceiling windows offer a panoramic view of the city, and the bedding is as soft as clouds, ensuring a good night's sleep. The bathroom is equipped with high-end sanitary ware brands, and the dry and wet separation design is very user-friendly. The selected drinks in the minibar and the exquisite refreshments replenished daily further reflect the hotel's care.   The dining experience is also amazing: the breakfast is rich in variety and fresh in ingredients; the afternoon tea and evening cocktails in the executive lounge are of outstanding quality. In addition, the gym is fully equipped, the swimming pool is clear, and the professional techniques of the spa make people completely relaxed.   The most commendable thing is the service attitude of the staff - always smiling, actively meeting needs, and even remembering the names and preferences of guests.

Hello, my name is Jay Lee and this was our fourth time coming to Guangfulin Hilton. The reason we always come here for the vacation is because of the warm hospitality from the staff and great landscapes. I want to give special thanks to Jonny for helping us with sorting out everything in hotel. I especially want to thanks Aiden for the help. We are also planning to visit here later. I recommend this place to everyone who want to enjoy the great landscapes and the hospitality. Thank you so much to Hilton once again for the support.

Excellent service, they are quick to respond and very helpful. We changed to a villa coz we have a dog with us. The room that we stayed though had a really strong smell that triggered sinuses, they gave us a machine but it did not help at all. We have to open the sliding door the whole time to minimize the smell and to have air circulation. Few cobwebs and some bugs in the room, a thorough cleaning will solve this issue. The location is perfect if you want to get away from the city center and have a great relaxing time with the family. Awesome facilities! We enjoyed the outdoor pool so much and the green field for your fur baby to walk around. Very thoughtful service if you have a fur baby with you, they provide a bed, blanket and some toys, and accessible poop bags everywhere 🐶. A great place to stay and have a relaxing time with the family.