"A Hotel of Contrasts: Modern Comfort Let Down by Inconsistent Housekeeping
I recently spent four nights at this hotel, and my experience was a real mixed bag with some significant highs and frustrating lows.
The Pros: What I Loved
· Modern & Well Equipped Room: The building appears to be very new. My room was a great size pnot too big, not too small. It was equipped with some fantastic amenities that made the stay comfortable:
· A nice, comfortable bed.
· A convection stove and a surprisingly spacious fridge.
· A balcony with a washing machine and provided soap an absolute lifesaver for a longer stay.
· A large screen TV.
· Excellent Location: The location is perfect for anyone looking to be in the heart of the action. It's close to the electronic markets, within easy walking distance of a large shopping mall, and surrounded by plenty of great places to eat.
The Cons: What Needs Serious Improvement
· Poor and Inconsistent Housekeeping: This was, by far, the biggest issue.
· Our first room was unacceptable. We found hair on the floor, mold in the bathroom, and the bed looked like it had already been slept in. It seemed they had just sprayed air freshener on the floor instead of actually cleaning.
· Our second room was better, but daily cleaning was neglected. Housekeeping often opted to just bring new towels and take out the trash, completely neglecting to mop the floors, clean the toilet/shower, or wipe down tables.
· We had to complain to management, who then had to personally supervise the cleaning to ensure it was done properly (making the bed, mopping, wiping surfaces).
· On our final day, no one came to clean at all.
· The cleaning staff never seemed to arrive before 4:00 or 5:00 PM, despite us being asked around noon if we wanted service. They always seemed overworked, with two ladies managing a cart full of supplies for the entire hotel.
· Missing Essentials: For a room with a convection stove, it was a major letdown that no cookware or silverware was provided. This makes the kitchenette feature almost useless unless you bring your own.
· Pay-Per-View TV: The TV is modern, but don't expect to watch any movies for free. You have to pay for any on-demand content.
Verdict:
This hotel has fantastic potential. The rooms are modern, well sized, and packed with great amenities in a prime location. However, the severe and consistent issues with housekeeping cleanliness and the lack of basic kitchenware significantly marred the experience. I can only recommend it if the management makes a serious commitment to training and staffing their cleaning team properly. Until then, it's a gamble on whether you'll get a truly clean room."