مراجعاتThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you so much for your amazing rating - I am delighted that you enjoyed the amenities, surroundings, and service!It’s especially lovely to hear that our front desk team made a positive impression. We’ll be sure to pass along your kind words to them - they’ll be thrilled to know their warmth and professionalism stood out.We look forward to welcoming you back to The Capitol Kempinski Singapore for another memorable visit.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Tithida Kong,Thank you very much for your wonderful review! I am thrilled that The Capitol Kempinski exceeded your expectations with its clean, comfortable rooms and exceptional hospitality. It's great to know that the modern amenities contributed to an enjoyable stay.We looking forward to welcoming you back soon!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear crystal03,Thank you for sharing your feedback. I am glad you appreciated our convenient location and the variety offered at breakfast. However, I am truly sorry to hear that your experience with room hygiene and service did not meet expectations.I regret the inconvenience caused by the bathroom odor and understand how important timely and sincere communication is in such situations. While I am glad the issue was resolved and a note was provided, we acknowledge that a more personal and empathetic approach would have made a difference.Your comments about the late check-out request and overall service experience are taken seriously. If time allows, we’d be grateful for any additional suggestions you might have - your insights help us improve and ensure every guest feels genuinely cared for.We hope to have the opportunity to welcome you back and offer a stay that truly reflects the standards we strive for.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you very much for your outstanding feedback! I am thrilled to hear that you enjoyed every aspect of your stay - from our luxurious amenities and pristine cleanliness to the rich breakfast and beautiful surroundings. It’s especially rewarding to know our service made a lasting impression. We truly appreciate your kind words and hope to welcome you back for another exceptional experience soon!Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear tweetytea,Thank you so much for your glowing review - it’s an absolute honor to be your favorite place to stay in Singapore!I am delighted to hear how much you appreciated the cultural charm of the hotel, the outstanding amenities, and especially our breakfast offerings. The fact that you could comfortably enjoy your personal tea rituals in the room truly warms our hearts - it’s those little moments of comfort and familiarity that we hope to make possible for every guest.It was a pleasure having you with us, and we can’t wait to welcome you back for another memorable visit.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you so much for your kind rating and thoughtful note!I am delighted to hear you enjoyed the calming openness of the room - our heritage architecture offers generous ceiling height and natural spatial elegance, creating a truly relaxing atmosphere. This unique layout is one of the many charms of our historic building, where classic grandeur meets modern comfort.I appreciate your feedback regarding service and amenities and will continue working to enhance these aspects of your experience.Looking forward to welcoming you back soon to The Capitol Kempinski Hotel Singapore!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you for sharing your feedback. I truly appreciate you taking the time to tell us about your experience - it’s deeply important to us.I’m sorry to hear that you encountered concerns with the room’s condition, and ease of access for your luggage. This is certainly not the impression we hope to leave, and it’s disappointing to know that the condition of the facilities made you feel uneasy during your stay.Please rest assured that your comments have been shared with our housekeeping and maintenance teams, and we are actively reviewing the standards of the room you stayed in. We’re committed to restoring the comfort, elegance, and peace of mind every guest deserves.On a brighter note, I am glad you found our service team attentive, and we thank you for acknowledging their efforts. We genuinely hope for the opportunity to welcome you again with a refreshed experience.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you so much for your amazing review!I am delighted to hear that you were satisfied with your stay and truly appreciate your high ratings, especially for cleanliness, surroundings, and service. Your kind words are a huge motivation for our team!We look forward to welcoming you again soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you so much for the glowing review!I am thrilled you had an amazing experience and truly appreciate the high ratings - especially for cleanliness, surroundings, and service. It’s wonderful to hear you enjoyed our location and breakfast offerings as well. Your kind words mean a lot to the team!If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know. We'd love to welcome you back again soon!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you for your wonderful feedback! I am truly delighted that you had such a positive experience with us and that our service, amenities, and surroundings met your expectations.It’s always a pleasure to provide a comfortable and memorable stay, and we’re honored to hear that you appreciated our hospitality. We hope to welcome you back again soon for another outstanding experience!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you for sharing your experience! It’s great to hear that the location, breakfast, and room all contributed to such a positive stay. We hope to welcome you back for another outstanding visit in the future.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Yigewuliaodejiudiankong,Thank you for sharing your feedback with us. I am delighted to hear that you had an outstanding experience overall and that our amenities, cleanliness, surroundings, and service met your expectations.I regret that there were challenges during your midnight check-in and appreciate your patience while the situation was resolved. I am glad that a satisfactory solution was provided the following day. Your feedback is invaluable, and we will review our processes to ensure a smoother experience for future guests.We sincerely hope to welcome you back for another enjoyable stay in the future. Please do not hesitate to reach out if there is anything we can do to enhance your next visit.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you for your feedback! I am delighted to hear about your positive experience and that our city-center location made it convenient for you, especially with the subway station next door.We appreciate your ratings and will continue working to enhance our amenities, cleanliness, and service to ensure an even better experience on your next visit.Looking forward to welcoming you again soon! Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore

رد من مكان الإقامة: Dear Guest,Thank you for your kind review! I am delighted to hear that you had such a wonderful experience and that our surroundings, amenities, cleanliness, and service all met your expectations.It’s truly rewarding to know that you would choose to stay with us again - we would love to welcome you back anytime. If there is anything we can do to make your next visit even more special, please let us know!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore