إل دورادو سيسايد بالمز، كاتاماران، إكوتوريستيك رانش اشأال آند مور امع كلخدفات - لبالغين فقط

The resort was absolutely amazing! From dawn till dusk, the entertainment was top-notch! The food was heavenly, but what stole the show was the incredible staff—truly exceptional! I can't thank them enough! We're already buzzing with excitement for our family trip next year!

Large spread out and difficult with all the walking and waiting for carts. No steps in two of the pools we used on the Palms side. Bali beds go early at a full resort. Only was able to dine at one of the reservation restaurants. Conversely a beautiful resort with an outstanding staff and above average food and shows.

I booked the Premium Jr Swim up Suite at the Palms for this trip. We aren't really beach people and the swim up suite / adult only was my must have on my list for an all inclusive, so after reviewing too many hotels ended up picking this one. We also chose private transportation from the airport (through a third party) , even though a shuttle was included with the resort. When chatting with the resort about the shuttle, they indicated their "service may include brief stops en route to your destination and does not operate on a fixed departure schedule." - I just didn't want to risk waiting and taking hours to get to the resort. We hit some traffic with our transport, and it took a bit over than an hour to get to the resort. Check in was a breeze and they brought us and our baggage to our room in a golf cart. We were in 101 to start. Right at the end of the building, very private section of the pool. We loved it at first. Fantastic water pressure and temperature consistency, not too soft of a bed..But that room is incredibly loud. There is a maintenance/storage area under the room and is always busy, always loud. The side of the pool/room was next to a very busy roadway where they happen to unload boxes and boxes of wine lol. It broke us after night 5, even with me wearing ear plugs. That night they had one of their main events at the lobby open air space (next to the room, which is great for laying outside and listening to the music) and were putzing around in the maintenance area clanging and banging till after midnight. Husband called to complain and requested us to switch rooms in the morning. The noise started up again at 5am the next day. When he went down to the lobby, we were told that we could get a new room at 3pm. We switched to room 114. So much quieter but water pressure and temperature was worse and the bed was insanely soft, where when you lay in the bed, a crater forms around you. Rooms were spacious, huge jetted tub, shower large enough for two people, double sink vanity, sitting area and a table with chairs. On the patio, there was two loungers in the pool, two loungers on the patio with a day bed. Our goal for this trip was to have a relaxing vacation, basically live in the pool (that we did, and it was amazing to have a swim up room with a bar right across from us, crafty bartenders at the pool swim up also). One thing I wish we would have known prior, instead of the second last day was that we could order lunch right behind the swim up bar, when we asked our concierge, he said the restaurant was behind the bar, but we could never find it. We had the burrito, shrimp cocktail and beef sandwich and it was good. Food was pretty good, always had a selection and if we were hungry in the middle of the night, room service was great. Should note, that when they have their large events, in the palms lobby green space area - there is a whole bunch of food brought into the square, but super hard to find table

We are repeat guests to El Dorado hotels in Mexico. We have stayed at the Casitas multiple times and also Maroma Beach. We have a “Standard” that the group of hotels have set, and I would say Seaside fell short a little. The Good: Always the staff! This is consistent. They will go very far out of their way to do what they can to make your stay enjoyable. Sebastien our concierge, Efrain the beach bartender (dude was incredible), Genny our breakfast server and the spa!!! I loved the spa gang! Daphne, Alberto, and Ruben(massage magician) The grounds: beautiful grounds at all of the combined 3 resorts. Lots of time spent manicuring, always a place to sit and enjoy the grounds. They work hard and keeping the beach beautiful and the snorkeling is great! The food: while it was not the best I’ve had, it was good everywhere we went. You will never be hungry. The carrot and coconut soup was amazing, the vegan restaurant was a surprise and it was amazing (I’m not vegan or vegetarian) the breakfast buffets were great will loads of choice. The “Room for Improvement”: Accommodation: we paid for beachfront and definitely got it. Building 25 with a balcony. It’s directly in front of the main party beach bar. It’s extremely loud, even with double glass doors. This room is only good for those that plan to be in that bar till the music is off at 1am. It should never be booked for 50+ year olds. 😳 We asked to be moved but it would have been several days before they could move us. Too inconvenient. We slept with Nytol. The room cleaning was hit and miss with them having forgot us all together 1 day, and taking our towels on another day and leaving us none after returning from a 10 hour excursion. We needed our jetted tub fixed ( was filling with black sediment), our shower fixed ( barely a trickle of water) and our phone stopped working while trying to order room service. Our poor concierge handled it all like a champ, but it made for unnecessary vacation interruption. Resort Reservation system: Ouf. This was rough. Imagine being told that there were no reservations available for you the day after you arrive. This should never be the case and you should not need to take matters into your own hands and run between resorts begging restaurants to take you at 9:30pm. The system is broken and needs a fix. The night buffet is fine for a night, but with 5-6 other restaurants to choose from it should not be your only option. 5pm and 9pm are not when most people eat. We did not get to enjoy the Mexican party, or the street food party. They were overbooked. We did find a way to eat everywhere else by dining very late and tipping large. 😎 The resort was clearly at capacity and struggling during our week. We absolutely still enjoyed our stay, but with so many great competing options, we will likely not return.

We cannot thank the amazing team enough for guiding us through the full Balam Mayan Experience around Naay Spa palms. My hubby Eunan & daughter Kirsty highly recommend! We closed the year 2024 with the full experience. The Mayan shaman Tacho Quetzal and his team guided us through the temazcal ceremony, harmonising the 3 of us to the 4 elements and opened our respect for the Mayan culture and the jungle. The mixologist Antonio Guichard skillfully created the delicious drinks to accompany the 7 course gourmet food, created with expertise and love for Mayan México cuisine, by talented chefs and supported by an awesome team. Thank you to everyone involved! It's definitely worth the money and we'd recommend doing the full experience 4-5 hours of water therapy, amazing massage, temazcal ceremony and the 7 course meal. Go see Naay Spa or ask your concierge. We went home with more love in our hearts and soul enhancing guidance to welcome 2025. We feel so privileged to have spent our precious time with the best of what this resort offers! Everyone that works at the resort treats you like royalty and all take pride in their work. The gardens are beautiful too. We're already booked to return for the next new year holiday!! The food is always gourmet standard, the drinks are top shelf, the activities are fun, the palms beach is beautiful and full of tropical fish. Snorkeling at palms was a better experience than taking a catamaran out to the reef! All rooms no matter how much they cost or what decor they have, they're all really comfortable and very clean and your mini bar is fantastic with regular restocks. Getting around is easy, just thumb a lift when you see a golf cart. The entertainment is fabulous too. We cannot praise the resort staff highly enough, it's very good to see people that are absolutely loving their work. #ElDoradoseasidePalms #NaaySpa #balam #mayanculture

This hotel offers a truly exceptional experience, with comfortable rooms, excellent service, and beautiful surroundings that make every stay enjoyable and memorable.