Barceló Maya Caribe - All Inclusive

Worth to stay there. Beautiful nature and wild life. Would recommend this resort to my friends and family.

Hemos disfrutado mucho nuestra estancia en el hotel, de sus instalaciones y el personal, maravilloso.

Nos divertimos mucho y disfrutamos por segunda vez, esta vez como honeymooners y la animacion y los detalles estuvieron genial!!! Gracias por dar esa professionalidad y hacer disfrutar tanto en general!

I have always loved this hotel for its beautiful beach, but unfortunately, the service in most of the buffets, restaurants, and bars was very disappointing. The staff showed little professionalism or interest in their work. Many times we had to get our own drinks because they wouldn’t even bring water to the table. Every time we went to eat, we felt like we were bothering them, which is not what you expect from a resort of this level. At one point, we stopped tipping because there was no effort or interest in serving guests. One situation that stood out was when I asked a waiter to please clear some plates, and his response was, “What else?”—which felt extremely unprofessional. Another example was at one of the pool bars, where I tried to order a drink. The waitress was busy telling a story to her coworker and didn’t even bother to ask what I wanted until she finished. This was very unprofessional and made us feel completely ignored. Sadly, these were not isolated incidents; I could share several stories like this. It’s a shame, because the beach is amazing, but the way we were treated was unacceptable for the price we pay. Please, Barcelo, pay more attention to the type of employees you are hiring and how they are trained. Right now, it feels like many of them don’t even want to keep their jobs. For this reason, I will not be coming back.

Muy buen trato por parte de las señoritas, hannia, Estefany y aline en recepción muy amables y coordiales en su trato hacie el cliente

Excelente servicio y atención al cliente, por parte de Estefany, Aline y Hannia. La amabilidad de su parte, te hace sentir en casa.