دريمز أفينتوراس ريفييرا مايا - بسعر شامل جميع الخدمات

Espectacular servicio excelente ubicacion las habitaciones muy buenas y grandes

We arrived at the hotel to find a grand entrance that was very clean, beautifully designed with marina-style décor and marble flooring. Unfortunately, there was no air conditioning in the lobby, which made it less comfortable. At check-in, we were unexpectedly offered an “upgrade” for an additional £2,400 to access areas of the hotel we had assumed were already included in our original booking. Thankfully, we declined. On a positive note, the staff throughout the hotel were friendly and helpful whenever we asked for assistance. However, the entertainment was minimal, and things only picked up slightly once more guests arrived. The food was a major disappointment. The on-site dining options were limited in quality, and we found much better meals at the marina restaurants nearby. The hotel shops were also shockingly overpriced, often more than double what you’d pay for the same items in the UK. We attempted a short trip to Playa del Carmen (around 20 minutes away, costing £80 return by taxi), but unfortunately arrived during a regional power outage. This meant no electricity, shops, or restaurants leaving us with no options for food, especially challenging with a baby. During our 8-day stay, power outages occurred around six times. When we asked about them, staff and locals gave mixed responses, either claiming not to know or suggesting the issue was being kept under wraps. The weather during our stay was beautiful, which was the highlight. Sadly, everything else fell short of expectations, and for that reason, we would not return.

The food was horrible and the staff lacked common courtesy . This is the first resort where I’ve experienced the staff to oppose each and every accommodation requested