Valentin Imperial Riviera Maya All Inclusive - Adults Only

Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.

Been to many all inclusives & this is our favorite . Staff & food is excellent plus is gorgeous here

The hospitality was amazing. I felt like the whole staff was there just for my wife and I. Food was incredible. Five course meals everywhere. Best resort I've ever been to. You have a customer for life.

The resort, staff and food were top notch. The drinks were top tier as well. The room were comfortable and spacious. We were here for a wedding and they treated us like royalty. The chapel and the amenities were very nice.

Rooms were great. The golden rooms are big and well maintained. Spa is great. On site activities are Igreat. All restaurants are great. All kinds of food choices. All staff is helpful and outgoing. The golden pool is relaxing and has perfect portions for a poolside snack.

We were invited to go with friends. It was an exceptional experience! The food was 5 star, the service was 5 star! Wish the pool was cooled but we had the beach to cool Off and it was perfect! We would love to come back during the winter months as it won’t be as hot as August! I would recommend it 100%