مستخدم نزيل
30 أبريل 2025
From the moment we arrived at the Belmond Hotel, we were treated like VIPs. The warmth and professionalism of the staff made every moment—from check-in to check-out—feel truly special. We originally planned to stay just a few nights before moving to another hotel for a friend's wedding. However, the contrast in service was so stark that we chose to return to the Belmond, even though our second reservation was non-refundable. That's how impactful the experience was. Every staff member—from the front desk hosts and bellboys to security, bartenders, servers, and housekeeping—delivered exceptional service. The attention to detail was evident everywhere: in the design, culinary offerings, and thoughtful guest gifts. Special thanks to JJ the bellman, Xiamara at the Ceviche Bar, and Gibram, our beach server. There were at least half a dozen other incredible staff members whose names escape me (my apologies—I'm just not great with names), but every interaction was outstanding. The Belmond truly stands apart. We can’t wait to return.
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