Joia Paraíso by Iberostar

The service overall was excellent. Loved all of our butlers - especially Mauro and Benito. Loved the entertainment staff - especially Carlos. Drinks were good, Gala Buffet was excellent, Italian restaurant was our fave but they are all great. Service at the steak restaurant and the French restaurant were the best. Easy to get around, always a golf cart available for a ride. Housekeeping was excellent!! Overall 10/10

Truly Joy in Paradise - Joia Paraíso! TL/DR: This is going to be long but the sum of it is that the resort is amazing, the grounds are beautiful but what sets it apart from other places I’ve been to is the amazing staff. They truly made you feel special. Read on for the details. I booked this resort for a celebration trip for my daughter. We were there for a full week. Going into it, I knew that sargassum was high this year and selected this resort in spite of that, due to the fact that it seemed like there were plenty of things to do if the beach was unusable. I was correct. Let’s start at the beginning. Transport from the airport to the hotel was provided by Amstar and included with the booking. It was seamless. The only thing I would have liked is drinks and/or snacks on the arrival ride. I’ve previously used Amstar for transportation and the driver always had a cooler with drinks on offer. This was the first time that was not offered. Upon arrival, we were greeting at the vehicle with a cool towel and taken to a table where we were given a welcome drink. Checkin was quick and seamless and once completed we were given a ride on a golf cart to our ocean view room. We would have preferred to walk in order to better orient ourselves with the hotel but the golf cart was a nice touch and I’m sure is a wonderful thing for many weary travelers or those with a large amount of baggage. The room was beautiful. We were in building 71, as ocean front butler room. Mauro was the first of the butler team that we met and he introduced himself and gave us the details on how the butler service worked and a quick rundown on how to use the app (we did download ahead of time). I booked via a travel agent and made a request for two beds and also asked if a celebratory bottle of bubbly could be placed in the room on arrival as a surprise for my daughter. Both requests were fulfilled and the cava (Spanish sparkling wine) was chilled along with a card saying congratulations and chocolates! An amazing start to our trip. After unpacking and changing, we took some time to orient ourselves with the grounds. At Joia, you have access to the full complex of 5 resorts. Joia is only about 15% of the entire property and the only resort that is adults only. I highly recommend checking them all out. The wildlife is amazing and you can always head back to Joia for a bit more relaxed experience. We tried several of the a la carte restaurants and in general, found the food to be better than the average AI resort. The Mexican restaurant at Joia (Legado) was our favorite. Don’t miss out on Gala night - it’s buffet but there are a TON of options and they really pull out all the stops. The entertainment was also a step above the usual AI shows. The fire show and circus shows are not to be missed! We booked a snorkeling excursion with Dressel Divers - they are located on site. Waldo helped us with the booking and it was evident that the really loved his job. You could al

I have been a loyal Iberostar guest for the past five years. This was my third time at Joia Paraiso and my fifth time at an Iberostar resort. Unfortunately, this trip did not fully live up to my expectations. On the positive side, most of the staff are very friendly and welcoming. They genuinely make you feel like part of the family. I had very positive experiences at the coffee shop, the spa and most of the restaurants. The one staff member who really stood out on this trip is Isabella with the Star Friends. Several mornings I woke up early to do sunrise yoga on the beach at 6am. She leads that group most days and was the most fantastic person. She was the reason I kept going back to the class. Now for the not-so-good part. The butler service this trip was frustrating and inconsistent. Upon checking in the room, I noticed that the small bottle of tequila they traditionally gave away for free was missing. When I asked the butler about it, he informed me they no longer have it in stock. The next day, another butler told me it had to be paid for. Finally, on the last night, a different butler told me the first one is free and any additional ones must be paid for. She told us we should have been given one, but by that point, nothing could be done about it. I am not sure why that even happened but it left a bad impression. I could really care less about the tequila. I care more about how I felt lied to initially. I also had other issues with the butler staff that is too much to list in a short review. To make a long story short, if I ever return to this resort, I will make sure not to have a butler. It was way more stress than it was worth, in my opinion. I still believe in Iberostar as a brand and really hope this was just an off experience, but sadly, after this visit, I am questioning if I would return to this particular property. I hope management takes this feedback seriously and works to improve consistency and communication.

The resort is top notch. The staff especially is very accommodating, kind and professional. Abraham of the Ember steak house comes to mind as one of the exemplary wait staff. The resort has great views, rooms, restaurants and amenities. You will not be disappointed.

My time at Iberostar Joia resort was incredible. The food, atmosphere, and most importantly the staff was what made my vacation unforgettable. Some of the staff that made my trip especially awesome were the pool bar staff, Rodrigo and Humberto, the lobby bar staff, Jonatan and Dario. Along with them Wilbert who made us Mexican coffee every night at the buffet was something we looked forward to. We also did a wine tasting with Carlos and that was something I recommend every guest does. The people who made our days at the pool fun were the star friends Luis, Carlos, Charlie, Pedro, Monserrat, Alma, Viri, Fernanda, Vi, and Cassandra. I stayed in an oceanfront room and also had the privilege of meeting some of the butlers, those who stood out to me included Mirna, Fatima, and Aristedes. Overall my vacation was perfect, and the people I mentioned were the ones who made it that way!

Outstanding resort with excellent service and great food. Will be back!! Sacinita at the front desk was great. Daniel at the lobby bar provided awesome drinks. Luis great entertainment.