Via Rivolo S.Antonio, 13, Sorrento, Campania, 80067, Italyعرض تفاصيل الفندق
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تقييمات الضيوف Hilton Sorrento Palace
8.2/10
جيد جداً
136 تقييم
لضمان مصداقية التقييمات المعروضة، نحن لا نحسب ببساطة المتوسط. بدلا من ذلك، نستخدم حسابات علمية تأخذ بعين الاعتبار مصداقية التقييمات وحداثة تجربة الضيف لتحديد التقييم النهائي.
رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hillside location and the breathtaking views of the sea and Mount Vesuvius. It’s great to know that you found convenient the access to town.We hope to welcome you back soon for another unforgettable experience!Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace
Ali
غرفة ثنائية راقية
تم التسجيل الوصول مارس 2025
الأزواج
13 تقييم
6.0/10
تم النشر في 27 أبريل 2025
Not very delighted with the service. Typical Italian rigid policies
ترجمة
رد من مكان الإقامة: Dear Ali,We’re sorry to hear that your experience didn’t meet expectations. We strive to provide the best service possible while adhering to our policies, and we truly appreciate your feedback. Whenever your travel plans may bring you back to Sorrento, please do not hesitate to contact me personally and I will be delighted to dedicate preferential handling of your booking requirements and ensure a very pleasant stay with us and make amend of the recent disappointment experience. Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace
رد من مكان الإقامة: Dear Guest,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us. Our hotel's unique location near the mountain provides a serene escape while offering breathtaking views of both the sea and the Vesuvius volcano. We're also glad that you appreciated our delicious breakfast with its wide variety, the spacious room, and our comprehensive facilities. We look forward to welcoming you back for another memorable stay!Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace
مستخدم نزيل
تم التسجيل الوصول أكتوبر 2024
مسافرون لغرض العمل
7 تقييم
10.0/10
متميز
تم النشر في 4 فبراير 2025
很不錯,風景很美
ترجمة
رد من مكان الإقامة: Dear Guest,Thank you for choosing the Hilton Sorrento Palace and for sharing your feedback.Looking forward to welcoming youKind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace
رد من مكان الإقامة: Dear Guest,Your comment is appreciated. However, we are sorry to read that what was described does not fully correspond to what actually happened.We strive to ensure every guest has a positive experience and take all feedback seriously. Thank you for bringing this to our attention.Kind regardsMarino GherardiGeneral ManagerHilton Sorrento Palace
مستخدم مجهول
غرفة ثلاثية راقية
تم التسجيل الوصول سبتمبر 2024
سفر مع الأصدقاء
23 تقييم
7.0/10
تم النشر في 30 أكتوبر 2024
老牌酒店 沒有服務 菜量很小 但是很貴
ترجمة
رد من مكان الإقامة: Dear Guest,thank you so much for sharing your feedback and please, kindly accept our apologies for not having met your expectation in this occasion.We do hope, we will have the opportunity of welcoming you back to the hotel at some point in the future.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace
رد من مكان الإقامة: Dear Guest,Thank you for your kind comments. It is a pleasure to hear that you have enjoyed your stay with us and have especially appreciated the hotel's location and our famous Hilton breakfast. We all hope to have the chance to welcoming you soon again here in Sorrento to experience another lovely stay with us.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace
مستخدم نزيل
غرفة سوبيريور ثلاثية مطلة على البحر
تم التسجيل الوصول أغسطس 2024
العائلات
1 تقييم
10.0/10
متميز
تم النشر في 19 سبتمبر 2024
海景房景色迷人,索倫託性價比很高的酒店。
ترجمة
رد من مكان الإقامة: Dear Guest,thank you so much for choosing the Hilton Sorrento Palace and for sharing your feedback.We hope to welcome you back to Sorrento in the near future to provide you with the high level of service you are accustomed to.Kind regards,Marino GherardiGeneral Manager Hilton Sorrento Palace
Angela
غرفة سوبيريور كينغ مع إطلالة على البحر
تم التسجيل الوصول أغسطس 2024
الأزواج
1 تقييم
6.5/10
تم النشر في 11 سبتمبر 2024
Hotel itself is pretty standard as what you would expect from any big chain hotels, but service was definitely not up to par. We were told there would be valet service - there was none. The bus boys just told us to park ourselves. FINE. Then after I've checked in I asked if the luggage will be sent up to our room - reception then asked if I got a luggage ticket to which I told him we weren't given anything. The bus boys just stood around the entrance. He said they would be sent up shortly but given how they were just standing around we just took our luggage ourselves - mind you I am 6 months pregnant and obviously so but they did not offer any help. Once we got to our room the air conditioning was not working - we kept dialing it down but there was no air. Amazing to find out the AC wasn't working for the price we paid. The room is stuffy and even the hallway was cooler. Also during our stay there was conference - we were given a room on the same floor as conference participants and as expected they were loud and rowdy at night. We could hear them talking in the hallway at night when we called reception they said there was nothing they can do. So very helpful. Upon check out, the same bus boy stood around while watching a pregnant lady wheel 4 pieces of luggage out. I really just wonder what they do other than standing around all day hanging in the shade. Service is terrible here and I've had better service at small boutique or family run hotels than here. The only upside to this stay was that the rooms are spacious and clean and that's about it.
ترجمة
مستخدم مجهول
غرفة راقية فخمة
تم التسجيل الوصول يوليو 2024
الأزواج
8 تقييم
8.0/10
جيد جداً
تم النشر في 26 أغسطس 2024
Nice hotel, good amenities, away from the main, bus buses everyday which is amazing
ترجمة
مستخدم نزيل
King Superior Garden Room
تم التسجيل الوصول يوليو 2024
العائلات
27 تقييم
10.0/10
متميز
تم النشر في 20 أغسطس 2024
Отличный отель в Сорренто, 10мин.пешком до старого города,паркинг,бассейн ,хороший завтрак с бомбическим видом на Везувий и море
The staff was pretty rude. Was being called in the middle of the night because I extended for another night (booked through the app) and they thought another person was coming and staying with me. They didn't even confirm first of how many person was staying and directly said that they will bring me to the police? So rude. Also the wifi was not free. For the scale of that hotel they should've provide free wifi at least. Breakfast was so so. Location was pretty far from the piazza and no shuttle available. There's mini tiny bug on my bed.