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It was overall an alright stay, don’t expect Japanese standards. Apparently they had a soft opening period and just opened on April 15. You can see that things aren’t running so smoothly yet, trip.com shows that spa needs to be booked a day in advance, but on WeChat they said no reservations required and we can use anytime. The second day we wanted to use the spa our second time, and was told by a staff we couldn’t use it again, which we were confused about. Later other staff said we could. The spa itself had spectacular views, but the outdoor pool weirdly had half eaten and rotten apples floating around. After talking to the spa staff they said it was for aesthetic purposes and guests must have eaten them without knowing that. Worrying hygiene standards 😨 apart from that overall hygiene seems to be alright. All rooms have our own private courtyard so there are two doors, the main wooden door and then the glass door to our actual room. The main wooden door broke down twice - we couldn’t lock it (more like they didn’t fix the problem fully the first time), which wasted our time as we had to sit around to watch the maintenance staff fixing our door. Breakfast was okay but half the dishes were way too salty for my taste. Weird mix of “Western”, “Japanese” and Chinese dishes. Cheaper to buy on the spot (168 yuan as of today). Service was not up to the standard of a hotel of this price point. The staff welcoming us seems like she was reading from a script, we couldn’t hear half the time even after asking her to enunciate clearer twice. Felt like they were here to monitor us more than take care of us. Instead of “how may I help you?”, they actually responded “what’s wrong?” on two separate occasions. I don’t think this is acceptable! Some staff also do not greet guests properly.

房間很暗，雖説為了可持續發展，但這麼暗真的大可不必。而且療愈酒店為什麼就不能讓朋友們來入住呢？實在搞不懂為啥房間都是大床房，雖然都是獨棟式，但比想象中小得多，卧室基本沒什麼走動空間。大冬天的卧室其實不夠温暖，加了個取暖器分分鐘起夜的時候被絆倒。那個單獨的茶室也沒什麼必要，還不如改裝成另一個卧室。朋友洗澡的時候説水冷的不得了。 酒店打車不易，酒店好像有一輛還是兩輛車子，但大部分時間沒空載客人出入。。。所以根本沒法去周邊的莊園和水庫逛。酒店提供的活動是固定時間的，配合不了就衹能錯過。 因為出不去就衹能在酒店用餐，餐食價格不低但味道着實一般，就是家裡用現成醬料炒出來的味道，也兼顧不了色香味😅。 感覺酒店整體主題不錯才被吸引入住，但真的定價過高也達不到在酒店就能放鬆療愈的目標。