Euphoria Retreat

Perfect relaxed weekend getaway. Great location, Spa and staff, we would come back!

This is a beautiful resort with excellent spa staff, however the programme that I took to lose weight and achieve rejuvenation was a complete and utter failure. I was assured that the meal plan which I was to follow would DEFINITELY result in my desired weight loss of 3kgs and I would be far less tired. I even paid considerably more for an additional treatment recommended by the Doctor to boost my metabolism. I followed the menu religiously with no cheating whatsoever and I also exercised heavily. However my weight, body fat and PONE results at the end of my stay showed no improvement WHATSOEVER. I asked for an explanation at the time and I emailed Euphoria over a week ago but I have not had the courtesy of an explanation or apology. I now also therefore doubt the efficiency of all the other expensive treatments which were part of my package and are impossible to evaluate. Another complaint is that I was informed that I was required to use my mobile telephone when I had intended to put it in the safe for the whole of the week and ignore messages and mail for a complete break. Furthermore, I had to complain twice before the restaurant staff ceased to bang the door to the interior from the veranda every few minutes. Not what one expects from a supposedly relaxing retreat. I have been to other retreats which are lovely hotels, have good food, staff and treatments and I expected more from Euphoria for the high cost and its marketing. The failure of management to respond to my complaints has been the final insult and I am shocked by this lack of customer consideration from a premium resort My travel agent has also contacted them on my behalf without success. I think that the management is not open to criticism and the whole experience is over-hyped. I would certainly not recommend.

Amazing wellness spa in beautiful location. The spa has a comprehensive facility, solid expertise, and a staff that is very kind and helpful. Strongly recommend experiencing the nutrition, bodywork, energy and exercise options. The food options are tasty and healthy.