Positive:
Location is within a 15 minutes walking distance to the vibrant food & night market streets of Hepo town.
The front desk lady was very courteous & provided a great customer service with a warm welcoming smile.
My questions & requests were promptly & politely answered with satisfactory responses.
Room warm & cool air conditioning works perfectly.
Negative:
The bed mattress was a bit too firm for my liking.
The secondhand smoke from smokers walking along the corridors drifts through the closed room door.
Suggestions to this hotel management should isolate & segregate smokers to a different floor of this hotel.
Non smokers should be given the option to breathe in “smokeless & clean air” while sleeping.
After all, non smokers pay the same $$ to get a good rest that they deserve.
Smokers should pay extra cleaning levy for the ash they drop everywhere & cigarette butts burns on hotel assets.
Noisy, inconsiderate & selfish hotel guests, talking loudly while walking to their rooms at 3am in the morning.
2nd time staying in this hotel. Nice hotel. Value for money. Close proximity to many eateries and also shopping centre. This room has a washing machine.
Negative : The night shift receptionist is very unfriendly and speak in an aggressive tone. Look like he is not happy with his job. This is a service industry and he should be more polite and courteous. He will spoilt the image of this hotel. Management should send him for some people management course otherwise he is not fit for this industry
Really impressive. Chat with them through WeChat. Quick response. Picked us up at airport at 2 am. And dropped us off at 6 am. The hotel is really close to the airport within 5 minutes. In the morning at 6am they prepared breakfast to go in a bag for us too. Just grabbed the bag and eat at airport. Will stay here again next time.