*Hotel rooms are very old compared to other Novotels!
* Reservation was made with the child, but they did not prepare the sofa bed. They prepare it in other novotels.
*They charged breakfast for the child! Normally the children should be free in Novotels!! I paid 18€ extra!!
The staff members were so nice. However, when I asked them to help keep my luggage, they just opened a room door for me and asked me to put my luggage by myself, and when I wanted to get back my luggage, they asked me to take it on my own without even looking at what I was doing. I think they should at least give out a tag or something and mark down our luggage, what if someone comes in and steal the luggage?
The hotel is located just across from Lille Europe train station. It is perfect for overnight stay to catch early morning train. During the stay, the gym was broken, which was not a good sign. In addition, although the room is quite comfortable and clean, the quality of the bathroom can be improved.