I had a truly pleasant stay at this hotel. From the moment I arrived, the front desk staff made me feel welcome with their warm smiles. I would also like to highlight the exceptional service provided by the door staff and concierge. Their genuine hospitality made a big difference in my experience. I highly recommend this place to anyone looking for quality service and a memorable stay.
The hotel itself was in a great spot (Royal Caribbean cruise customer) and was clean and pleasant. The staff accommodated our early check in request (we arrived around 1pm) which was terrific - didn't have to wait YAY!!!
The rest of the staff were all wonderful except for the bar staff. We placed an order for drinks/snacks at the bar and then sat off to the side nearer the restaurant. We had to ask at least three times for our order and the bartender/server was abrupt and rather surly. Everyone else was wonderful.