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I had a truly pleasant stay at this hotel. From the moment I arrived, the front desk staff made me feel welcome with their warm smiles. I would also like to highlight the exceptional service provided by the door staff and concierge. Their genuine hospitality made a big difference in my experience. I highly recommend this place to anyone looking for quality service and a memorable stay.

The hotel itself was in a great spot (Royal Caribbean cruise customer) and was clean and pleasant. The staff accommodated our early check in request (we arrived around 1pm) which was terrific - didn't have to wait YAY!!! The rest of the staff were all wonderful except for the bar staff. We placed an order for drinks/snacks at the bar and then sat off to the side nearer the restaurant. We had to ask at least three times for our order and the bartender/server was abrupt and rather surly. Everyone else was wonderful.

The hotel staff are friendly, but not helpful. The washing machine was not working after I paid and put in the clothes and detergent, then I called the front, then they told me the washing machine is not working. I asked them why didn’t they put out a notice, the front desk said he just found out when I call. At the beginning he asked me to wait till the next morning, then they can call the washing machine company to try to give me a refund. Anyways, they are not sure about if I get refund or not!!! At the end, going back and forth, the front desk agree to refund me in cash and give some detergent to go to another floor for the laundry. I arrive Seattle late around 11pm in the evening with the car. I paid for the daily fee for parking. As I will be leaving Seattle only few hours after checking out, they told me I could not leave the car in the garage until late afternoon because they need the space. I said I paid for a ‘daily fee’, so in principle I should be able to park the car till late afternoon, but they told me not, it is my choice to check in late and they cannot do anything to extend my parking till late afternoon. I asked them if that is the regulation, they should put that down clearly in the description and inform the guests in advance, particularly those international guests who might have another interpretation about the ‘daily fee’. At the end, they allow me to park until 2 pm which is too early for me and I need to change my plan at Seattle completely due to the parking issue. In conclusion, the general attitude is they are sorry if the guest has any problem, but they can’t help much!!!!!

酒店地段優勢，交通便利，步行可到任何地方！環境不錯，乾淨整潔，雖然是個老酒店，但房間、衞生間都不小，房間看出去的景也好看（2336）特別是晚上。工作人員服務態度蠻好的，叫車用的軟件也好（Uber），一叫非常快到位！還有等車服務處的工作人員很熱情，幫助講解，還把行李送到車上，很負責！這個酒店以後還會來，謝謝🙏🌹

It was really quiet in the afternoon