أفضل فنادق 5-نجوم في الغردقة

انقسمنا إلى مجموعتين، كل مجموعة في غرفة منفصلة. تُظهر الصورة الثانية غرفة مطلة على البحر، بإطلالة خلابة! أقمنا في شقة قريبة في منطقة سوهو، جناح من غرفتي نوم. للأسف، لم نتمكن من رؤية البحر، لكن الشقة كانت واسعة بما يكفي. كان تكييف الجناح قويًا، وتكييف غرفة النوم الأخرى جيد. لم يكن تكييف غرفتي باردًا بما فيه الكفاية، وكان الماء يفيض من الدش باستمرار، لذا سأخصم نقطة واحدة بسبب المرافق. كانت الخدمة ممتازة بشكل عام. العيب الوحيد هو أن الزجاج المجاور لحمام الاستحمام اهتز بشدة عند فتح الباب. اتصلت بخدمة العملاء، وأخبروني أنه آمن، لذا لم أعر الأمر اهتمامًا كبيرًا وخصمت نصف نقطة.

The location and the beach at Sheraton Soma Bay are truly beautiful, and the welcome upon arrival was friendly and attentive. The property is well maintained, but overall it feels quite outdated and somewhat old-fashioned. Unfortunately, we experienced several service and organizational issues during our stay. At the beach bar, we ordered a milkshake but were served a juice instead without being asked — we were later told there was an issue with the ice. Instead of informing us, the staff simply replaced the drink without consultation. At dinner, incorrect dishes were brought to our table, and when we pointed it out, we were told the mistake was due to our ordering. One evening, a staff member pressured us to pay immediately and insisted on accompanying us to the reception to clarify the charge, even though we explained that we wanted to charge it to the room. At reception, we were told that charging to the room was perfectly fine. At check-out, we also discovered that one dinner had been charged twice. In addition, our room key stopped working several times on the day of departure — even though we had paid extra for a late check-out. The food and beverage offering is disappointing. The selection is very limited, especially for non-all-inclusive guests, with very few healthy options. The bar menus — both at the beach bar and the main bar — are closer to snack-bar level than to a hotel of this category. All-inclusive wine is served from cartons, and plastic water bottles are placed on the dinner tables. At breakfast, fresh juices often ran out quickly and were not refilled. The restaurant is frequently overcrowded, making it difficult to find a table. Compared to other hotels in Soma Bay, this property offers noticeably less atmosphere, entertainment, and overall quality. In Conclusion: Beautiful location and beach, but service, organization, and overall standards unfortunately do not meet expectations for a hotel in this category. There are clearly better alternatives in Soma Bay.