Great hotel and location but not necessarily a 5 star service for reasons as follows:
1. It took 6 hours for our luggage to be taken to our room (it was only 2 rucksacks) which we would have happily carried up to our room ourselves but they insisted on check-in for us to leave for them to do.
2. The rudest restaurant hostess Valentine we have ever met in our many years of travelling and dining - when my husband asked to book a table for dinner, she failed to look up from her notepad and barked loudly and aggressively the words ‘WHAT?’ at him.
3. Restaurant clearly understaffed in the evening and being carried by a few superb waiting staff, namely Ken, whilst others swan around busy with little impact. Food was great and timely (once you could order it).
4. Tried to order a bottle of wine with dinner - Two of the four white wines on the menu were out of stock.
Clearly some teething issues with this new hotel, understaffed and poor communication and training. A few excellent staff too. But seemed to lack any meaningful or visible leadership in key client facing areas, which the brigade seemed to need.
انصح جدا بالإقامة في suite و بالتجربة سوف تكون جيده. المكان قبل العيد سيكون الجو حار جدا. الخدمة لا يمكن اخبارها من البداية الى النهاية خدمة الغرف جيدة جدا و مواعيدها دقيقة المطعم الموجود في الفندق جيد و لكن يوجد مطعم اخر في الزاوية خارج الفندق و ذلك يعتبر متوسط ايضا هناك عزل للصوت في الغرفة. يمكن ان يكون بسبب الدير. حيث ان عزل الصوت بين البوابة ضعيف نوعا ما. اختبار الجوده للجار. ولكن في الاساس يعتبر هادئ جدا جدا! في اليوم الأخير من الفندق وافقنا أيضا على مشاهدة طلباتنا للجناح. أخذنا عروض مختلفة من غرفة مع كل جناح. بشكل عام جيد النقانق، وقد تم تجميعها، وسوف أقيم مرة أخرى في المرة القادمة ههه.
Great location, next to the beach. The room is very spacious.
The sea view however is very limited due to the shape of building, or because of the room we booked?