Four Points Hotels in Suzhou

4 Points Sheraton Suzhou won't win any prizes for style, features or amenities, but it's a solid choice for short business stays in Suzhou. Nice location on the lake and convenient for any part of East Suzhou. The standards rooms are exactly that, but they are fully equipped and well maintained. For a tighter budget this hotel has everything you need.

A huge thank you to Jack at the front desk for his incredibly warm and attentive service! From check-in to answering all my questions, he consistently maintained a professional yet friendly demeanor, patiently and thoroughly addressing every one of my needs. He even proactively offered thoughtful suggestions, which made me feel genuinely welcome and right at home, significantly elevating my entire experience. His efficiency and heartfelt service were truly impressive. He absolutely deserves a perfect rating!

For a five-star hotel, my recent stay was quite underwhelming. I had anticipated the thoughtful service befitting its star rating, but was left rather disappointed. Check-in efficiency at the front desk was only average, and there was no proactive introduction to the hotel's facilities – it was neither outstanding nor particularly poor. On the brighter side, nothing went significantly wrong overall. The room's amenities and furnishings met five-star standards, the bedding was comfortable, cleanliness was well-maintained, and the view from the window was decent. Essentially, all services just scraped by on the 'pass mark' – no major blunders, but absolutely no highlights either. It completely lacked the refinement and attentiveness one expects from a five-star hotel, feeling more like a standard business hotel. As a result, the value for money wasn't particularly high.