Tralee Benners Hotel

Plumbing in bathroom was not up to scratch...breakfast was very basic and disappointing

I would have LOVED to give a 5 star review. Small things that let it down for me: a night club out the back blasting noise until all hours. It was the bank holiday weekend, and unfortunately in Tralee that involves young people getting totally out of their minds with drink. The staff were lovely, the room was big... only instant coffee (yuk!) and no nibbles on the hospitality tray. Seems like a slick operation and everything was spotless. And the shower... wow. Worth staying just for that!

Stay was lovely, staff were EXCELLENT and very helpful, thank you

Great location in Tralee. Possibility to have dinner and breakfast on site. The food is great. The staff is very nice and friendly. The rooms are big. If you’re looking for good value, this is the place to go. Minor inconvenience : can be a bit noisy due to the nature of the building (plumbing noise mostly).

The location in the centre of the town is good in terms of being able to walk to restaurants and bars if required, and the church car park next door had plenty of spaces to park. Absolutely everything else was awful. Paid €190 for overnight bed and breakfast - no warning that there would be any drawback to the room selected, it was no cheaper than any other option. On check in, the room was a little dingy as the curtains were closed. I soon found out why they were closed, as I opened them to find our room opened directly onto the smoking area for the bar downstairs - I find it hard to believe that this is legal? On a hot evening, our choices were either to leave the window open (there is no air conditioning) or live with the smoke in the room. In addition, there was quite a bit of noise, shouting, and music. I contacted the reception immediately to say that we needed another room, this was not acceptable. I was advised the only room they could offer "would be worse as the sink in the bathroom has a problem" The following morning, the breakfast was not good. Coffee was terrible, no pastries available (though they are advertised), and the other items were greasy and stale, at 8am. My room card stopped working at 9am, although checkout is 11am, and I couldn't get back in after breakfast. I went down to reception to have the key reset, and was met with a breezy "oh, sorry about all your trouble last night" with a smile from the receptionist. I told her that the stay was not good and I was very disappointed. I said that I would like to make a formal complaint. She advised that the owner would be in contact with me in coming days to discuss it, and that was the last I heard about it. No contact from the owner, no offer of any partial or full refund, no real apology. Avoid this place like the plague, unless you're a smoker on a hen or stag night - ideal for you then, apparently it's grand to smoke in hotel rooms in this place.

Excellent customer service, very comfortable beds and rooms which even come with air conditioning. Great food and choice of food and great cocktails served in a lovely restaurant with lovely atmosphere. Lovely outdoor area and great location