Shangri-La Rasa Ria, Kota Kinabalu

1.房間有很重的黴味，換了兩次房間、依然有很重的黴味，多次向前台，經理反饋所有房間都一樣，都有黴味，我的太太有很嚴重的呼吸道疾病，但沒辦法衹能被迫在有黴味的房間中度過兩天。重點是第二晚因為房間有大量的蟲子，他們給我們換了一個房間沒有黴味！也就是説他們有無黴味的房間但對我們的反饋消極對待。 2.第二晚房間出現大量蟲子（爬蟲&飛蟲），第一晚並沒有且入住期間我們十分在意門窗的是否有關閉。這個事情導致我晚上12點中被迫叫醒我的太太換去另外一個房間（在這裏我意識到他們有無黴味的放房間，但他們前台聲稱所有房間都有黴味） 3.房間的火柴一整盒都無法使用。晚上在我們看到大量蟲子時想用蚊香驅趕，但一整盒火柴都沒有辦法使用。 4.經歷了這麼糟糕的事情，第二天早上沒有任何人主動聯繫我們解決這件事情，是我們去前台時有一位賓客關係主任向我們表示了歉意，表示可以幫我洗衣服。但這並不是我們需要的。在他聽到我們的訴求後轉告了前廳部經理，隨後在房間門外我見到了這位女士，他僅僅表示抱歉，便離開沒有後續。第二天我的太太因為他們敷衍的態度前往前台再次反饋，但依舊僅僅見到了賓客關係主任，他告訴我們可以為我們安排車輛去機場，但那個時候我們已經自己安排了車輛，最後他們在我退房時減免了一個户外活動的費用，僅60RM。 以上就是我們首次馬來西亞之旅最後的行程體驗，也是我首次香格里拉酒店品牌體驗！衹能説，這家酒店不配香格里拉的品牌基調！ 1. The room had a very strong musty smell. We changed rooms twice, but the smell was still very strong. We repeatedly reported to the front desk and the manager that all the rooms had the same problem. My wife has a serious respiratory disease, but we had no choice but to stay in the musty room for two days. The key point is that on the second night, there were a large number of insects in the room. They changed us to a room without the musty smell! This means they had rooms without the musty smell, but they responded negatively to our feedback. 2. On the second night, there were a large number of insects （crawling and flying） in the room. There were none on the first night, and we were very careful to keep the doors and windows closed during our stay. This incident forced me to wake up my wife at 12 o'clock at night and move to another room. At this point, I realized they had rooms without the musty smell, but the front desk claimed all the rooms had the musty smell. 3. None of the matches in the room could be used. When we saw a large number of insects at night and wanted to use mosquito coils to drive them away, none of the matches in the whole box could be used. 4. After such a bad experience, no one contacted us to solve the problem the next morning. It was only when we went to the front desk that a guest relations officer apologized to us and said they could wash our clothes for us. But this was not what we needed. After hearing our demands, he informed the front office manager. Then I saw this lady outside the room. She just said sorry and left without any follow-up. The next day, my wife went to the front desk again to report the situation due to their indifferent attitude, but she still only saw the guest relations officer. He told us they could arrange a vehicle to take us to the airport, but by then we had already arranged our own transportation. Finally, when I checked out, they only reduced the cost of an outdoor activity by 60 RM. This is the last experience of our first trip to Malaysia and also my first experience with the Shangri-La hotel brand. I can only say that this hotel does not live up to the Shangri-La brand image!

訂的標間結果給的大床，換房間等了好久，總之體驗感不佳，絕對不會再住了！

首先對於這家酒店本身，我是推薦的，環境非常優美，游泳池很漂亮很乾凈，餐食也不錯，員工都很樂於助人，我想我下次還會去住的。 但是！！！ 我在這家酒店遭遇了非常嚴重的信用卡盜刷事件！！！ 我5月4日在酒店前台使用了工行的master卡刷預授權按金，當時很神奇的輸入了三次密碼都不對，然後換我老公的卡（也是工行萬事達卡）才刷成功。 5月7日回國後晚上10點就連收六條盜刷短訊，一共6k+英鎊。緊接着5月8日早上我老公的卡也收到了盜刷短訊，還好我被盜刷後馬上也幫他鎖了卡，他的盜刷交易都沒有成功，但我的六筆中成功了四筆。 為什麼我能完全確定是酒店盜刷的！ -直接證據：我老公的卡是新開的卡，唯一一次境外使用就是在香格里拉 -間接證據：我的卡是芯片卡，雖然在境外有多次消費，但都是拍卡消費，香格里拉是唯一一次插入了POS機進行的消費 發生盜刷事件後，除了報警、報告銀行等一系列操作以外，我聯繫酒店的微信客服進行了投訴，可是酒店很快就敷衍我説查了沒問題。 於是我立馬又給香格里拉集團總部寫信投訴，因為是總部轉過去的投訴單，這家酒店的客房管理人員聯繫了我重新開始調查，直至今日也沒有調查結果。 我在社交媒體上發佈了我遭遇事件的過程後，有網友聯繫我説在亞庇的另一家香格里拉也遭遇了同樣的事情，也是使用了Visa卡（也是唯一一次境外用卡），回國後就被盜刷。 所以提醒所有看到該評論的人，絕對不要在他們酒店使用信用卡刷按金！！！

Отель большой , зеленый , есть разные Активити , бесплатный автобус в город возит за покупками или можно уехать в аэропорт . Много животных разных на территории , за которыми можно наблюдать

Service used to be much better when we visited last year, i think maybe hotel management has changed, not as attentive as before. Rasa ria used to be a place where we felt special to visit. Now its just a nice hotel. Room service and request took a long time, trays and ice bucket did not even clear overnight. I could not even request for an ice latte during breakfast, was told to make it myself. Never had this issue with any 5 star luxury hotel all over the world.

酒店的區位太偏了，去市區非常不方便，除非衹是想在酒店呆2天，否則真的不推薦。