شانجري لا راسا ريا، كوتا كينابالو

the best sunset ever

1.房間有很重的黴味，換了兩次房間、依然有很重的黴味，多次向前台，經理反饋所有房間都一樣，都有黴味，我的太太有很嚴重的呼吸道疾病，但沒辦法衹能被迫在有黴味的房間中度過兩天。重點是第二晚因為房間有大量的蟲子，他們給我們換了一個房間沒有黴味！也就是説他們有無黴味的房間但對我們的反饋消極對待。 2.第二晚房間出現大量蟲子（爬蟲&飛蟲），第一晚並沒有且入住期間我們十分在意門窗的是否有關閉。這個事情導致我晚上12點中被迫叫醒我的太太換去另外一個房間（在這裏我意識到他們有無黴味的放房間，但他們前台聲稱所有房間都有黴味） 3.房間的火柴一整盒都無法使用。晚上在我們看到大量蟲子時想用蚊香驅趕，但一整盒火柴都沒有辦法使用。 4.經歷了這麼糟糕的事情，第二天早上沒有任何人主動聯繫我們解決這件事情，是我們去前台時有一位賓客關係主任向我們表示了歉意，表示可以幫我洗衣服。但這並不是我們需要的。在他聽到我們的訴求後轉告了前廳部經理，隨後在房間門外我見到了這位女士，他僅僅表示抱歉，便離開沒有後續。第二天我的太太因為他們敷衍的態度前往前台再次反饋，但依舊僅僅見到了賓客關係主任，他告訴我們可以為我們安排車輛去機場，但那個時候我們已經自己安排了車輛，最後他們在我退房時減免了一個户外活動的費用，僅60RM。 以上就是我們首次馬來西亞之旅最後的行程體驗，也是我首次香格里拉酒店品牌體驗！衹能説，這家酒店不配香格里拉的品牌基調！ 1. The room had a very strong musty smell. We changed rooms twice, but the smell was still very strong. We repeatedly reported to the front desk and the manager that all the rooms had the same problem. My wife has a serious respiratory disease, but we had no choice but to stay in the musty room for two days. The key point is that on the second night, there were a large number of insects in the room. They changed us to a room without the musty smell! This means they had rooms without the musty smell, but they responded negatively to our feedback. 2. On the second night, there were a large number of insects （crawling and flying） in the room. There were none on the first night, and we were very careful to keep the doors and windows closed during our stay. This incident forced me to wake up my wife at 12 o'clock at night and move to another room. At this point, I realized they had rooms without the musty smell, but the front desk claimed all the rooms had the musty smell. 3. None of the matches in the room could be used. When we saw a large number of insects at night and wanted to use mosquito coils to drive them away, none of the matches in the whole box could be used. 4. After such a bad experience, no one contacted us to solve the problem the next morning. It was only when we went to the front desk that a guest relations officer apologized to us and said they could wash our clothes for us. But this was not what we needed. After hearing our demands, he informed the front office manager. Then I saw this lady outside the room. She just said sorry and left without any follow-up. The next day, my wife went to the front desk again to report the situation due to their indifferent attitude, but she still only saw the guest relations officer. He told us they could arrange a vehicle to take us to the airport, but by then we had already arranged our own transportation. Finally, when I checked out, they only reduced the cost of an outdoor activity by 60 RM. This is the last experience of our first trip to Malaysia and also my first experience with the Shangri-La hotel brand. I can only say that this hotel does not live up to the Shangri-La brand image!

不錯酒店很好

Shangri-La Rasa Ria boasts a stunning sea view and an excellent spa. Unfortunately, the room's hot water temperature was unstable. A unique sight was seeing monitor lizards occasionally jump into the pool for a swim—a true jungle luxury experience!

Ocean wing is much better than garden wing, all staff are very helpful. You may enjoy ur uptown life here~

Enjoy our babymoon staycation at Rasa ria. Nice hospitality. Thank you for making our trip so memorable