Una Vida

Very good location. Samy at reception was amazing! Hotel was fabulous and security made us feel very safe and welcome. Only negative was the charge for the small bit of make up on towels. However, would recommend if you want to stay in downtown Tulum

一般，就很一般

値段に対してホテルのクオリティーが最高です。 多少立地が悪いです(通常ホテルゾーンという海沿いにホテルがあります)、が、こちらは街中のようなところにあり、海は見えませんが、海が見えなくても大満足なぐらい設備がいいです。お値段も他のホテルよりお買い得でこのクオリティーなので、人にもオススメできます！

Una Vida looks great on their website and they sent a really nice welcome text a few days before our arrival. When I was driving around trying to find the place the location is wrong by about a block in both Waze and Maps. This was no big deal and I would never ding a hotel for a simple mistake. The location was really pretty ugly, dirty and not someplace I would walk around. When we pulled up a very sweet gentleman welcomed us with a smile and grabbed our luggage. It gets absolutely appalling the minute we walked into reception. I said hello and the receptionist didn't look away from her computer and said "what can I do for you" no hello no welcome just a disgusted look on her face making sure we knew she didn't like us. Her next words were "there is a problem with your reservation and you owe $65 more. I said what for and she said "because she is Costa Rican and not Mexican......looking at my partner. I was instantly defensive and said BS and asked for the manager or owner......she called in front of us and was so rude in the way she told the person we wanted to talk with them. The next conversation was it just wasn't $65 but $65 additional each night......but we could just skip breakfast and not pay the additional if" THAT WOULD MAKE US HAPPY". My next words were" this does not feel good" and we left. I put in a dispute with Amex and 2 days after Una Vida charged my card another $1250.00, I had to dispute this charge too. After 3 months both charges are now resolved in my favor. This whole this thing with Una Vida was a horrible experience, although i am truly so grateful. We ended up staying at the El Dorado on the beach, with kind wonderful employees, excellent food and even a few hundred dollars less. If you do stay with Una Vida.....watch your back, don't leave anything in your car and check your cc statements, do this even if you have a good experience staying with them.

Overall nice stay Checkin took way too long. The room was really nice. There were ants the whole time on the counter where the safe is located. The mosquitoes will eat you alive so bring bug spray. The staff is extremely helpful and nice. The bed has no box spring so the bed gets painful the longer the stay.

Excelente servicio, excelente comida, excelente mixología Es un lugar que invita a quedarse más de lo planeado Todo el staff esta dispuesto a dar y da extra para hacer la estancia mucho más placentera de lo esperado Los platillos del restaurante son deliciosos y tienen un excelente horno para pizzas a tu gusto