Villas Akalan

Overall pretty good. It is a family owned small hotel. It is very quiet and comfortable. It is not fancy, but pretty sweet. The people working there are very nice. I have no complain and enjoyed my one-night stay there. The only issue is that the hotel is difficult to find. I walked by it twice and didn't see the entrance. The google location is correct, but the door is so easy to miss. It is a hidden gem once you found it.

the positives : Nice pool Well located in the city Easy to park The negatives Where to start … The immediate vicinity is not very glamourous When we arrived the person at the reception was really really confused, it took ages to get the check in sorted No soap and shower gel in the room No basic amenities ( toiletries) No water bottle in the room You can ear the neighbours in the room next door We were only separated by 2 wooden doors The smell of the room when we entered was horrible, the room smelled stale The safe was very hard to access as it’s on the floor The add mentioned a kitchen but we didn’t see it Overall : tulum is very expensive and you get what you pay for, I am sure we could have found better for 65 usd a night I am happy we stayed there only 1 night

La atención fue muy buena, quienes atienden nos recibieron de buena manera y la limpieza de la habitación estaba muy bien realizada.

Amazing place to stay. The owner and staff are so friendly. Walkable distance to restaurants and grocery stores. Starbucks is a 5 minute walk away. 15 minute walk to the central bus station. Loved it, will stay again! Free water at the front desk and complimentary coffee is available from 9:30am-11 Highly recommend

My only issue was that there was no signage and I arrived on New Year's Eve and there was no attendant. There, as in most of Mexico, was no number on the outside of the building so there was no way to confirm I was at the correct place. There was also a sign on the door directing you to enter on another street which also had no signage. Eventually i knocked loudly and the staff person came to the rescue. Other days staff was at the reception door as you would expect. All else was as advertised and near perfect!!!

It was nice having a pool and a refrigerator. The air conditioner didn't cool our room to the degree we set it. A gym on the next street plays loud music in the morning. Although the staff is pleasant and most speak English, sometimes no one is around and the water is often empty. Even so, I still would stay there again as the place is in a good location at the edge of town, the price is good, and the grounds are really beautiful.