Michelle
1 أغسطس 2024
Tree house room stay
My cousin & I stayed in one of the tree houses and it was really beautiful. The room was slightly smaller than it looked in the photos but overall it met our expectations. The staff are top tier hospitality professionals. The property is gorgeous. They also had mosquito repellent all over the property + sunscreen. It is basically the closest thing to an all-inclusive for a boutique hotel of that caliber that you'll find on the beach in Tulum. They handled the excursion booking process for us too, & the tour guide agency they used provided someone bilingual with a wealth of knowledge & fun personality. Everything you could possibly need is within walking or biking distance (which is also complimentary!). It isn't a party central which we liked, & they played well curated music on the beach. My only issue was when housekeeping did an evening clean/turn down service, they didn't refill our water jugs (which, for being in Mexico is important to have purified water at all times). After a night of drinking around the town, it would've been nice to have plenty of water so that felt inconvenient. Aside from that, the staff went above & beyond for us. The Whatsapp chat is very convenient too despite what other reviewers have said. We honestly can't wait to go back!!
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