Xperience Tulum Hotel

Nice place with nice people. Good services. The room is huge with all what we need inside. The swimming pool is amazing. We rent a scooter in the hotel (they always have some disponibility). The restaurant is very nice with good quality food. Xperience is the place to be. Hope I can come again.

Had high hopes given how beautiful the design of the place is- unfortunately was not as pleased when we arrived. The staff did not even offer to help with luggage, offer us some water, or tell us the room number. The concierge did not mention that there was construction in the room above us and the entire day we have not been able to relax given the constant noise. I would avoid this hotel as for the price Im sure you can get much better in Tulum and in fact I wish we chose another place to celebrate our anniversary. The rooms are large but unneccessarily so

After looking for a new place to stay (the old flat was like a bunker), we found Xperience. We asked if there were any rooms left. Dilan at the reception was very helpful, even though we were very tense. There was still a room on the top floor. With a child, we would have preferred a room with a separate bedroom, but we were happy to be able to move. The well-maintained grounds and the daily room service are worthy of mention. Our room was always cleaned immediately after we left the hotel. Overall, the hotel is well maintained and somewhat corresponds to 4 stars. However, we still see room for improvement: When it came to the bed, we often slept on the molleton. We then noticed that the over-sheets were much too short. That wouldn't be so bad, but we noticed on our Mexico round trip that there are also better quality covers. Sure, it's petty, but after a week on the rough. Many thanks again to Dilan for her great efforts. It saved our stay in Tulum. However, we recommend families to get a bigger room than we had. Unfortunately, there was not much choice in our time.

We would highly recommend this hotel! Amazing pool area, staff is helpful and very pleasant. Our room design was totally perfect, we really liked this place! If we get back in Tulum - no questions where to stay! Thankful to the staff for all of that! :) Greetings from Europe!

Mi estancia en el xperience fue maravillosa . Las camas y almohadas super comodas ,la alberca simplemente maravillosa .si tenias un problema con algo te lo resolvían . Tuve un accidente me caí de la bicicleta y me rompi los meniscos. Se preocuparon en todo momento, hasta me prestaron su teléfono personal. En recepción, en limpieza en todo el hotel son personas maravillosas ,es un hotel que sin duda volvería .mil agradecida con estas maravillosas personas 💖

I was on business and had some setbacks, Octavio Moreno supported me all the time, it is excellent customer care, enjoying my free time was wonderful, thank you very much 😊, i hope return soon.