مراجعاتCoastlands Umhlanga Hotel and Convention Centre

The hotel room wasn’t clean enough,dust on the headboard and table,water dripping from the window of the shower to the room,the tv was not working,the hotel is nicely located and nearby the biggest shopping mall,has nice view,overall the hotel was okay but a little bit of renovations would be nice,if i had to book there again,I’d definitely would.

Perfect and accomodating.Will definately come back again soon

價格有點貴，但這邊與客户一塊在餐廳吃飯是可以免費用會議室的，還不錯

I asked for cancellation and they asked me go via Trip.com

Not much of a service encounter but, facilities very clean and comfortable. We enjoyed the experience we went for.

A Beautiful accommodation, with lovely views of the beach & familiar surroundings in Umhlanga, service is excellent, staff are very friendly and helpful

On paper looks good. However, it is not a pleasant experience We were left thoroughly disappointed with our experience at the hotel, primarily due to a lack of professionalism and inadequate service across several aspects of our stay. Staff and Service: From the outset, the level of professionalism displayed by the staff—particularly during check-in—was well below expectations. The front desk team, who are the first point of contact for guests, lacked efficiency and courtesy in handling the process. Moreover, when issues were raised, they were not addressed with the seriousness or responsiveness one would expect at a hotel of this calibre. In particular, Mr. Farook, the Duty Manager, failed to manage guest complaints effectively. Rather than offering resolutions or demonstrating empathy, the responses were dismissive and lacked accountability, which only compounded our dissatisfaction. Buffet and Dining Experience: We were also disappointed by the lack of transparency regarding the nature of the restaurant. It was not communicated to us in advance that the restaurant served only halal food. While we understand and respect the need for halal offerings, the absence of alternatives to cater to other dietary requirements is unacceptable—especially considering that an open bar was available. A hotel that claims to cater to a diverse clientele should be inclusive of various dietary preferences and restrictions. The Indian buffet selection was another letdown. It is surprising and disappointing that no bread options (such as rotis or naan) were offered—especially considering that both rice and Indian bread are staple accompaniments in Indian cuisine. Providing a roti basket as part of the buffet would have been a basic expectation, particularly at the price point charged. Furthermore, for a coastal property, the lack of seafood variety was unexpected. The single fish option available at the live cooking counter was poorly prepared and unfortunately inedible. This falls short of the standard one would anticipate from a hotel promoting its coastal location. Breakfast Experience: Breakfast was equally underwhelming. For a hotel that hosts conferences and presumably caters to international guests with varied dietary requirements, the absence of standard offerings such as bacon was disappointing. Additionally, charging separately for lattes and cappuccinos—drinks that are typically included in breakfast at comparable establishments—was disheartening and felt like a nickel-and-dime approach. Room Amenities and Technical Issues: The television in our room did not work throughout our stay, and resolving this issue turned into a frustrating ordeal. Multiple calls and follow-ups led nowhere, and eventually, we had to visit the front desk in person. Only then were we informed that the issue was known and ongoing. This lack of proactive communication is unacceptable. A simple courtesy notice at check-in or a direct update would have set the right expectatio

Truly amazing service from start to finish. We hosted 210 delegates for an exhibition in both conference halls. Everything went off without a hitch, food was incredible. Anything we asked for done promptly and precisely. Thank you coastlands for the esteemed service many hotels would be envious of.

I have stayed at coastlands on 4 or 5 previous occasions and was always very impressed but unfortunately I want to say my recent stay in the beginning of April dissapointed. My bedside table was not clean The tv did not work I had to call down for it 3 times for someone to come up and fix it. Eventualy someone did come it worked for 1 evening only. On the last day when i left i called for a porter to come and assist with luggage 15 mins later no one came and i had to make my own plan The reception staff are not the friendliest. I must say i was always excited to come and stay but this time around it was defenitely a disapointing event

Surprised at the level of comfort of the hotel. I stayed for one night and was surprised at how comfortable the room was. Good housekeeping made the stay enjoyable. I will definitely be staying there if I visit the Durban area again. Value for money, indeed.

Excellent service all round. Very professional staff and team. Breakfast area very neat and clean with good food on display. Waiters neatly dressed and ready to to serve customers with a smile

Now why has Coastlands Umhlanga Hotel become a home away from home for us? No doubt, it is a hugely popular choice for travellers visiting the Umhlanga or Durban north area but it has come to mean so much more to us after many memorable stays and the staff who always make us feel like we belong there. Coastlands Umhlanga Hotel is conveniently located close to the Gateway Theatre of Shopping and other attractions, including great restaurants and The Arch which incorporates the Legacy Yard; and this makes it an ideal spot for both leisure and business travellers. With more than 120 rooms, most of which are incredibly well proportioned, this hotel is a must-visit if you have not done so already. We have often stayed in the suite, including the Premiers Suite which is wow but all rooms are spacious, clean, comfortable and well-equipped with modern amenities, including minibars and flat-screen televisions. With superb views over Umhlanga and partial sea views over the majestic Indian Ocean, it has so much to offer. The staff are professional, friendly and helpful and consensus; and always ready to go the extra mile to ensure your stay is memorable. Coastlands Umhlanga Hotel features the Saffron Restaurant on the 4th floor which offers a range of dishes and is frequented by patrons from far and wide. It arguably offers the best buffet in all of Durban, with top quality offerings of an unimaginable variety. The hotel boasts a range of facilities, including a convention centre, making it suitable for business events and conferences, business centre, cocktail bar, a beauty and wellness spa, a fitness centre, pool and dinner/dance events on special days. The hotel offers great value for money, considering its location, amenities, and overall quality of service, under the expert management of Farouk and his team. Coastlands Umhlanga Hotel is a sterling choice for a quick getaway or a long, leisurely, comfortable stay in a top location like Umhlanga. The hotel management is highly attentive and committed to meeting the expectations of its guests to ensure a pleasant experience.

Great location Convenient access to landmarks

Good view but terrible service The room was amazing. Spacious, with beautiful views and a huge bathroom. Absolutely loved the room. The service however was awful. The rude staff at the front desk, are just not helpful at all. The waiters at the breakfast area dont pay attention to when they needed. The host is even worse to approach. The breakfast also had no meat options for the omelet. If pork is not an option,atleast offer chicken