Canadas Best Value Inn and Suites Vernon

Stayed Aug 23-25 -check in process is ridiculous. Had to phone a number written on a post -it to get clerk to come back to office. No choice on room I got. Had to pay whole stay upfront (before even getting key) -Worker pounding on wall outside our room at 9 pm repairing something. Considering there is two signs on 2 different walls for a STOP WORK ORDER, I’m guessing that’s why they working so late (when an inspector won’t be on duty to see it?) Manish’ the clerk looks like he would just adjust his headset and get in his car and leave if the place was on fire. -Loud A/C unit - as soon as we entered the room, my wife and I always check for damage by others before us. There is a burn from someone who smoked in this NON SMOKING ROOM on the night stand and her lamp on her side of bed tilts to the side(see picture included)we took a video of it. We always document evidence (so they don’t try to charge us for it) The website shows a place for what I’m guess WAS a continental breakfast. I saw it days ago as breakfast on site(now it’s been removed) There is a sign on the door to it in lobby saying it’s closed due to repairs. -Would have liked more than 3 pillows on bed - half the towels other Hotels have in bathroom -parking was ok - no elevators -drop slot in door for your room keys upon checkout(another post it note on door saying no one there until 9)Even then, probably will have to call Manish after 9 and he will eventually come?

The hot tub and pool and sauna were not sanitary for use. The a/c in the room took approx 4-6hrs to cool the room down. Just a stay and go place as it is on the main route.

Guest services was not there on time and the rooms did not meet the advertised cleansliness

absolutely disgusting

These is the 2nd Best Canada inn having a note at the front desk will be back in 5 minutes.. need to wait and knock on the staff room for them to come out. The sink is clogged .. will not recommended

The dirtiest, broken door frames, and sketchiest place ive ever been too.