Ho Olei at Grand Wailea

When I was reading Nicole L.'s review below, I thought we must have had the same unit because I had almost the EXACT same experience. Then I looked through the photos and saw that it was actually a different unit that was just as poorly kept as the one my family stayed in! I thought that we just got a bad unit because they're all individually owned (even if booking through the resort, as we did), but apparently there are just very low standards for upkeep across the board. I'd avoid it if you have the option of staying elsewhere. To list our grievances.......... DISGUSTING carpets. There are black stains everywhere and it seems like they've never been cleaned. Stains and holes in the patio furniture cushions and pillows. Air conditioning didn't work for the first six days that we were there. Dishwasher didn't work (they couldn't replace it during our stay) and the dishes were all dirty in the cabinets when we got there. They said that they'd send someone to hand wash our dishes but didn't follow through. The pots and pans should have been thrown out ten years ago. Actually, they never should have been purchased. They had gross, cheap teflon pans and only metal cooking utensils...? So weird. The service from property management was fine. They took almost $900 off our nightly rate, but I still would have gladly paid more and stayed somewhere nicer. We were looking for five star accommodations, not a bargain. Overall, the resort was nice but also not five stars. I'd say four stars for the resort, with the Ho'olei side of things being more on par with a three star hotel. Food at the resort was okay but not amazing. Drinks were okay but not amazing. Service at the resort was inconsistent. Pools are fun for the kids, but the layout is challenging since you can't actually see where your kid is going. Skip it!

$150/day to rent two lounge chairs and an umbrella on the beach! And when someone took the volleyball we checked out, we were charged $75 for not returning it . The hotel is starting to look dated on the outside and construction is ongoing around the spa, which makes it not a relaxing experience. Dining options are much better at the Four Seasons. If it weren’t for the slides and pools, we would move on.

My review is long overdue but I spent a lot of time looking at reviews of Ho'Olei before booking, so wanted to offer my 2 cents. My biggest hesitation when looking at the property was the price - we paid about $25k for 7 nights during spring break 2023. Granted this is a prime time to go, and they charge accordingly, but expectations are sky high when you're paying this much. Pros: - Plenty of space for our party - my family of 4 (with 2 small children) plus 3 grandparents. 5 adults and 2 kids total. We had a nice 3 bedroom setup. - Beautiful views from the top row villas - Our villa was nicely appointed with relatively modern finishes - Housekeeping was good / fine but I didn't find it to be anything special like you might get at a premium resort hotel. - Access to the GW amenities was very nice to have, but again this is where the value is questionable. My 3 year old loved the slides + kid friendly pools, and the beach/chair service is a plus (though they don't have full food/beverage service on the beach as its technically a public beach). But are the rooms worth more than double to access the GW amenities? Not sure. - The smaller pool and fitness center at the villas itself was nice and quiet, but again not 5 star resort nice. - There is a shuttle that can take you from the villas down to the main hotel, and to other areas within Wailea. A nice to have, but it felt silly taking it down to the main hotel, especially with all our kid/beach gear with us. We took it back up the hill a few times with older grandparents. Cons: - While we had a lovely view from the top row villas, it was a LONG walk to get from our door to the GW pools. And walking downhill there is much easier than walking back uphill. Just didn't feel like we were actually at a resort because we couldn't pop into our room to get things or put the baby down for a nap. We had to really plan out the days, it felt like when we left the villa we were going on an excursion for the day. - No food options / service up at the villas. Which meant walking down the the main GW buildings or driving elsewhere to get food. Net-net it was a nice experience and probably a once in a lifetime trip solely due to the cost (and necessity of bring both sets of grandparents). You're paying for the space, and in some regards paying for access to the GW amenities, which are nice but it doesn't feel like part of your resort. For our next Maui trip we just went with our family of 4 and stayed at the Fairmont - you could probably get 3 1-bedroom suites for less than the cost of Ho'Olei and you're right in the main building area, overlooking the pool with quick access to all the resort amenities. GW might have marginally better amenities in terms of the slides and activities for kids, and the full kitchens in the villas can be nice if you use them, but the resort / hotel offerings are comparable. Just giving my honest review that Ho'Olei is nice but I really struggle with the value you get for the price pai

Best property in Maui

Our family of six stayed here 7 nights and were pleased. The unit had top end finishes and appliances. Daily touch up housekeeping was included. The concierge was terrific as was the shuttle service with an Uber type app. We also found the onsite pool to be good with two hot tubs. For late departures they have a shower and changing room. The GW facilities were fully available. A good spot for families.

This is a dream vacation and The Grand Wailea is a dream resort on a breathtaking beach front property. They have beautiful pools, delicious food/drinks and fun activities. Whether you stay at the pool or the beach, you have food and drink services. We are a family of five and stayed in the villas that are right across the street. The complimentary shuttle will take you around to the different restaurants and shops that are within a mile from the resort. Highly recommend this resort!