Guest User
March 23, 2025
1. Hygiene: The overall room cleaning is quite clean.
2. Environment: The overall check-in environment is OK. If there is no external noise to disturb you at night, it is quite quiet, but the sound insulation is particularly poor.
3. Service: As for the service attitude, the front desk service attitude was good when I checked in, but the handling of things was not timely, which affected the customer experience. The main point is that I was awakened by the super loud laughter of the opposite door at 1 o'clock in the morning today. To be honest, the laughter was too exaggerated. My friend even called the front desk to help deal with this matter, because it had seriously affected other people's sleep, but after waiting for half an hour, there was still no result. The laughter of the opposite door was getting louder and louder, and I couldn't fall asleep at all. My friend had to run downstairs to the front desk to talk about this matter in person. Since the customer reported it by phone, should it be solved in time? Must someone run downstairs in person to solve it? If my friend doesn't run down in person, will this disturbing sound continue until the morning?
4. Facilities: I think the hotel can provide two kinds of pillows, one soft and one hard, because some people like harder pillows and some people like soft pillows. If there are two kinds of pillows, it can meet the needs of more people.
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