Anonymous User
October 22, 2023
I give 5 points to the front desk staff! Others are really bad! I came to Hunan University to take the exam. I saw this hotel on Ctrip opposite Hunan University (but after I actually checked in, I found out that it was 10-15 minutes’ walk from Hunan University). I thought it was convenient and it was a chain hotel that wouldn’t be bad, so I booked it. . The lady at the check-in front desk was very helpful. She took the initiative to upgrade me to a king-size bed room with a window, and offered me milk when I expressed that the room was dirty. But I was really speechless when I returned to the hotel after the exam in the evening! Very very dirty! ! I felt itchy all over after sleeping on the sheets. I couldn't bear it anymore and got up at two o'clock in the middle of the night. I put on my own clothes to sleep in. Everywhere was dirty! The lights are also broken, the room is very small, the hotel is also very small and is located downstairs in a residential building, and the facilities are very old! Although it is Ctrip's event price, it is still a chain hotel and not a small hotel. The sanitary environment is really worrying!
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