Staff were nice and willing to help with questions. The place itself was a little difficult to find in the dark and not well signposted etc. the escalator up to 3rd floor is not working but there is a lift around the back of the building. The room was clean, with good air con and heating and the bed comfortable. The room was a reasonable size - good amount of storage and a good shower - no real seating area. All in all a positive experience - it is what it describes itself to be - an aparthotel room at a good price - the Ritz it is not and the development is still not completely finished and fitted (like much of this part of Wuxi) I would say but the parts you use (apart from the escalator) are good. There is a big modern shopping mall about 20-25 mins walk with food court and restaurants, supermarkets, shops etc.
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