GRAN MELIÁ Hotels in Xi'an

Overall, the hotel is fantastic, with a pretty good location. It's exceptionally well-suited for families traveling with children; everything from the service to the hardware and software amenities ensures a very comfortable stay. Initially, I only booked for one night. After I offered some minor suggestions for improvement during a follow-up call, the duty manager promptly came to our room to personally ask for detailed feedback and even offered us complimentary breakfast. Their service attitude was truly outstanding. Impressed by our experience, we extended our stay for another four nights, and we even received a room upgrade based on availability. The overall service was exceptional. Traveling with a small baby, we asked housekeeping for extra water, and they provided it without any hesitation. I was especially touched by the housekeeping staff that day; they even left a personalized note and mosquito repellent patches for us – it was such a warm and thoughtful gesture. The lobby staff were also incredibly helpful, always assisting us with our luggage whenever we were getting in or out of a car, especially with a baby in tow. What's more, at check-out, they even extended our check-out time to allow our baby to nap, which was incredibly thoughtful. This truly made me feel that the hotel operates with a generous and customer-centric approach, rather than being petty or stingy. When traveling with a baby, safety and cleanliness are always our top priority, and exceptional, thoughtful service is an unbeatable bonus. This hotel, overall, is far superior to the Meliá hotels I've experienced in other cities (which was why I initially only booked one night, as previous Meliá stays had been disappointing; I'm actually not sure if Gran Meliá and Meliá belong to the same group). It earns massive bonus points from us! Next time I visit Xi'an, I will absolutely choose this hotel again. Highly, highly recommended for families with babies!!!