Sheraton Xi'an North City Hotel(Longshouyuan Subway Station Store)

well maintained rooms (though abit dated interiors) and cleanliness is good. located a few steps away from metro. Service is friendly and welcoming and excellent gym and pool facilities. Overall pleasant stay

Again China does not have cold aircon in November in the hotel which made the experience very bad.

I stayed at Sheraton Xi’an North for a full week and it was one of the best hotel experiences I’ve had in China. The rooms were modern, clean, and very comfortable, and the hotel’s location made it extremely convenient for getting around Xi’an. Housekeeping was consistently excellent throughout my stay, and the hotel facilities were top-class. But what truly made the difference was the outstanding service — especially from concierge staff Xiao Han (小韩). He went above and beyond every single day, offering genuinely warm, thoughtful, and proactive assistance. Whether it was helping with transportation, giving detailed local tips, or assisting with last-minute arrangements, Xiao Han always handled everything with sincerity and professionalism. His extra-mile service really elevated my entire stay and made me feel well taken care of. If you’re visiting Xi’an and want a hotel with both great hardware and exceptional people, Sheraton Xi’an North is an easy recommendation. I’ll definitely stay here again on my next trip.

They were extremely accommodating and allowed us to check in early at like 10am. We got to hotel super early and I didn’t wanna wait. So this was a big plus. The sevice was exceptional as well. Would definitely send a friend there.

Hotel staff are very friendly and helpful. Room was kept spotless cleaned. Also the Chinese restaurant Yue at the third floor is recommended to visit. We ordered Biang biang noodles and Chicken feather green vegetables ( which has nothing to do with chicken or feather it refers to it's lightness in digestion and Beijing style grilled duck and it was really fesh and one of the bes ducks we taste!

Service is good here, as expected from a 5-star hotel. The hotel is near the metro station, which takes about 10 minutes to get to the bell tower, or around 20 minutes by car. The room is spacious and complete with amenities.