Federation AVIC Business Hotel (Xi'an Bell and Drum Tower) Reviews
Federation AVIC Business Hotel (Xi'an Bell and Drum Tower)
No. 51 Ximutoushi (Near West Street), Beilin District, Xi'an, Shaanxi, 710002, ChinaView Hotel Details
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Guest Reviews of Federation AVIC Business Hotel (Xi'an Bell and Drum Tower)
7.9/10
676 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.0
Amenities7.4
Service8.2
Cleanliness8.0
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All reviews(676)
Positive reviews(584)
Reviews with photos/video(74)
Amenities were average(106)
Easy to get around(52)
Large rooms(51)
Great value for money(47)
Friendly front desk staff(18)
Convenient for shopping(17)
Many dining options(6)
Close to metro(3)
Negative reviews(92)
Guest User
Exceptional Elegant Twin Room (Without Window)
Stayed in Nov 2024
Travel with friends
53 review
10.0/10
Outstanding
Posted on Feb 21, 2025
Above expectations great location cant comlain it was a pleasure
Response from Property: Dear guest: Hello! Thank you very much for staying at the hotel and giving a high evaluation. Every section of the hotel is constantly working hard to provide more meticulous and timely services to every guest who comes to the store. I am very happy to see your recognition of our work. With your trust, we will continue to make progress and be ready to provide every guest with high-quality services. We look forward to your visit again!
明义
Comfort Serenity Twin Room
Stayed in Mar 2025
Family
5 review
6.0/10
Posted on Apr 16, 2025
Hotel under renovation and the phone and fridge are not working. But location is fantastic.
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Massi95
Exceptional Elegant Twin Room (Without Window)
Stayed in May 2024
Travel with friends
1 review
6.0/10
Posted on Jul 5, 2024
Well, to start with I would like to start with the positive points.
- the hotel’s location is amazing and its in the middle of a lot of restaurants and supermarkets.
-muslims road and food is 2 mins away by walking
-price is really good for location.
To move further with the negative points,
-the cleanliness of the rooms is 2/10, I didn’t feel like they cleaned it before and during my stay they just give the daily tissues and water with no cleaning service.
-its summer time but the ac is always on and cold no matter weather you switched it off or no.
-Taxis find a hard time getting the address which was given with the confirmation.
-There was no bag service, you have to do it on your own.
-The lobby smells with some kind of irritating smell.
-Electricity went off for 10 mins once and there was a struggle with the hot water for shower after it.
-The entrance door has no good sensors, so take care!
Overall i would rate the experience 4/10
Response from Property: Dear guest, thank you for your stay. Sorry for the bad experience. For the shortcomings, we will certainly improve and perfect, and hope you have a pleasant journey
vũ
Exceptional Elegant Double Bed Room (Without Window)
Stayed in Apr 2024
Travel with friends
5 review
9.5/10
Amazing
Posted on May 30, 2024
Good location. Near Xian Bell and Drum Towers. A little bit old but that is ok with price.
Response from Property: Dear guests, thank you for choosing our hotel. Our hotel hopes to provide a piece of pure land for people who are busy in the bustling and noisy city, and to convey the sincerity and friendliness between people, so that everyone who comes to the hotel can find a place of soul. We look forward to your stay again. We will definitely improve on the shortcomings. We will continue to work hard and live up to your evaluation. Thank you again for your affirmation of the hotel, and look forward to visiting again.
Guest User
Comfort Serenity Twin Room
Stayed in Jul 2024
Travel with friends
1 review
4.5/10
Posted on Aug 16, 2024
The hotel was built probably in early 70s and there it still is.
The room was big but absolutely not acceptable even for just one night.
In fact I checked out after 1 hour!
The carpet on the floor was full of holes and in some points it was burned.
The furniture was old and damaged. In some parts the wallpaper was coming off the wall.
In the bathroom the hinges of the door of the shower were rusty and the bathroom didn’t smell so good.
The staff from the reception are not able to say anything in English.
The position was good, near to the bell tower.
Don’t trust of their photos of the rooms because you will receive a bad surprise.
Response from Property: Dear guest, thank you for your stay. Sorry for the bad experience. For the shortcomings, we will certainly improve and perfect, and hope you have a pleasant journey
Tomas Saralegui
Comfort Serenity Twin Room
Stayed in Jul 2024
Travel with friends
10 review
7.0/10
Posted on Aug 12, 2024
The room was exactly as advertised, though the corridores are urging for some maintenance (carpets are all out of place, wallpaper is coming off). I’d say it has a good value-price because price was very convenient, nog because of the value, really. Location was superb.
Response from Property: Dear guest, thank you for your stay. Sorry for the bad experience. For the shortcomings, we will certainly improve and perfect, and hope you have a pleasant journey
Traveller99
Comfort Serenity Twin Room
Stayed in Apr 2024
Family
4 review
7.5/10
Posted on Jun 24, 2024
This hotel is very run down and old, seem that the owner don't care and do not have any budget for renovation.The main lobby had a sofa that is already torn on the seat fabric with a hole and they still display and allow gursts to sit on it.The rooms are very big, good for families but the wall need a fresh coat of paint as it's peeling and some areas need to be repaired as concrete already falling off.Not recommended.
Response from Property: Dear valued guest, welcome to our hotel. We apologize for any unsatisfactory aspects of your stay. We will do our best to improve all aspects of the experience, and we look forward to your return visit. Thank you.
Dr KAK
Comfort Serenity Double Bed Room
Stayed in Oct 2023
Business travelers
13 review
10.0/10
Outstanding
Posted on Nov 5, 2023
Very well and overall satisfied. Front desk officer can speak English. Foreigners can stay at hotel
Response from Property: Dear guest,thank you for staying.wish you a happy life and a pleasant journey . we all look forward to your next visit
Kang Kim Suan
Comfort Serenity Double Bed Room
Stayed in Mar 2024
Couples
31 review
6.5/10
Posted on Apr 19, 2024
The housekeeping is terrible. Our tray with the toothbrushes etc was coated with some soap or gel. Had to wash the things before we could open and use the things. They did not supply new things the next day and Tray was left as is. Towels were not changed.
When we asked if they had breakfast they said no. But we saw others having a western buffet the next 2 mornings. We were willing to pay extra for it but they just told us they didn't have anything.
They put us on the highest floor and our 2 rooms were so warm. When we asked they said it was like that. One room had a total blackout on first night. When we booked a 4th night due to our midnight flight, we were put on the 4th floor and the aircon was working fine.
I think they just didn't want to do anything for us.
Response from Property: We are very sorry to bring you a bad stay experience. We will certainly improve the inconsiderate room service you feedback, and hope it will not affect your pleasant mood!
Nina
Sunshine Holiday Room (2 Beds)
Stayed in Mar 2024
Couples
5 review
9.0/10
Great
Posted on Apr 8, 2024
Fantastic location with spacious rooms. Hotel is a little old but everything is functional and prices are good
Response from Property: Dear guests, thank you for choosing our hotel. Our hotel hopes to provide a piece of pure land for people who are busy in the bustling and noisy city, convey the sincerity and friendliness between people, so that everyone who comes to the hotel can find a place of soul. We look forward to your stay again. We will continue to work hard and live up to your evaluation. Thank you again for your affirmation of the hotel, and look forward to visiting again.
Anonymous User
Comfort Serenity Twin Room
Stayed in Aug 2023
Couples
20 review
7.5/10
Posted on Sep 6, 2023
Location is convenient. Lots of food are available. Facilities and furniture are a bit old
Response from Property: Dear guest,thank you for staying.wish you a happy life and a pleasant journey . we all look forward to your next visit
Tat Seong
Comfort Serenity Twin Room
Stayed in Mar 2024
Couples
4 review
8.5/10
Very Good
Posted on Apr 14, 2024
Great location for sightseeing and food, room amenities are okay but need upgrade.
Response from Property: Thank you for your praise of the hotel, we will strive to improve and develop in a good direction. Wish you a pleasant trip!
Guest User
Comfort Serenity Twin Room
Stayed in Jan 2025
Travel with friends
3 review
8.0/10
Very Good
Posted on Apr 4, 2025
Good position and service
Response from Property: 尊敬的賓客:您好! 感謝您對我們的全五分評價,我們會帶着您的鼓勵和支持繼續努力,相信我們一定會做的更好! 感謝一直的支持! 祝順安!
Guest User
Sunshine Holiday Room (2 Beds)
Stayed in Dec 2023
Business travelers
2 review
5.5/10
Posted on Jan 13, 2024
There were not hot water in hotel to take shower. You wait 10 minutes and still same and it’s January in Xian.
Response from Property: Dear guests, first of all, I am very sorry to bring you such an unpleasant check -in experience. We attach great importance to this. The hotel has gradually improved the issue of feedback. I believe that in the near future, there will be obvious improvements. Thank you very much for the precious suggestions given this time. Through these feedback, we have spurred us, so that we have a direction of hard work and apologize to you again! I wish you good health, dedication, everything, all the best
Guest User
Exceptional Elegant Double Bed Room (Without Window)
Stayed in Oct 2023
Solo travelers
9 review
6.5/10
Posted on Dec 16, 2023
The hotel is located very conveniently, close to attractions and good transport links. however, the hotel is very old, the appearance of the rooms is poor and needs renovation. also the cleanliness of the rooms leaves much to be desired, my room was very unkempt, there was a bottle cap by the bed from former guests. also litter and dirt. there are smoke marks everywhere. The staff at the front desk was very responsive and tried to fulfill my wishes, helped with every request, both for a room, and helped to pre-book an early taxi to the airport.
Response from Property: Dear guest, first of all, we are very sorry for bringing you such an unpleasant stay experience. We attach great importance to this. In response to your feedback, the hotel has been gradually improving it. I believe there will be significant improvements in the near future. Thank you very much for your valuable suggestions this time. These feedbacks spur us on and give us a direction to work towards. We apologize to you again! I wish you good health, all your wishes come true, and all the best