The Westin Xi'an

各方面非常一般，對於這個價格的大牌酒店，在我提前有需求且對方答應的情況下，感覺是不屑一顧……進入大堂登記，是15:40分，我説想住的略高點，對方面無表情肯定的説，衹能住二層，三層要等一個半小時以後，我説，那你幫我問一下可以嗎，這時工作人員在沒有過問的情況下，更加斬釘截鐵的説，沒有，我説那好吧，結果給了一間需要步行140步方可到達的2層房間，大約是到電梯最遠的，因為我腿疼，來來回回走確實有些困難，房間沒啥服務，當天的垃圾沒人清理，住在此酒店，是因為離大唐不夜城0米，但是回酒店，到房間確實是沒有想到的遠，窗户不能通風，有玻璃，裏面是木門可以關嚴，服務至上，賓至如歸，沒有體現

The location is perfect and cleanliness is great.. due to the perfect location, it's overwhelmed.. I had to wait till 4.30pm for my room to be ready. Candy and Ren from the front desk tried their very best to get the room ready but house keeping couldn't keep up to the pace. Breakfast variety was great! Time for some renovations but overall I am still very pleased with my stay.

The location and staff were great

Everything was great. Thanks to the Guo Guo at reception for upgrading room!! Literally on the doorstep of attractions. Nice club lounge for a drink and snack. Only complaint was aircon in living room was malfunctioning now and again. Swimming pool was small and changing room could be cleaner but I guess it's outsourced to an external company...

The hotel was wonderful. Room was spacious and clean, although a little tired and could use some renovation, but the amenities are so great that it covers. Bedding was so comfortable and the texture was so great! Staff are all super friendly, polite and helpful. I really enjoyed my time here. After a day of sightseeing, it really felt like returning to home. Only thing is that it’s a bit of a walk to the metro station. But I love how it is so close to the museum!

The hotel is in the great location. Close to the tourist attraction also facing a shopping malls where provides nice multi restaurant options. The breakfast is varies from local Chinese food to western food. The view over the tower is great from the room, the club lounge is also full of many options. Only one things, they are absolute lacking of staffs for carrying luggages. I checked in with many suitcases with my pregnancy situations, I can not carry all suitcases all by myself. Since I was switching the room between the nights, the hotel has promised to move my suitcases, after I came back to hotel, the suitcases were not in my new room. And I called to checked, each time they said on the way, within two hours. But I reported this to the manager, they compromised me a transfer to my train station. I can see that they wanna do good, but the communications and staff managed definitely they could do better.