Joycheng Hotel Reviews

Response from Property: Thanks for your comments,looking forward to see u again

Response from Property: Dear Guest,We are extremely grateful for your wonderful comments. It's our pleasure to serve you and make your stay memorable. Your recognition of our staff's efforts means a lot to us. We will continue to strive to maintain and even improve our top-notch service. Thank you again for your recommendation, and we look forward to welcoming you back in the future.Best regards.

Response from Property: Thank you for choosing to stay at Joycheng Hotel Xi 'an, and thank you for liking our hotel's decoration style and high recognition of our hotel service. It is our honor to make you leave a good memory. Your appreciation encourages us to innovate hotel products, improve service quality, and make continuous efforts to bring you a better stay experience. We look forward to meeting you again! I wish you happiness and health! Have a good life!

Response from Property: Dear guest, thank you for taking your precious time to review the hotel. I am very sorry for not providing you with a good stay experience. The hotel will take your feedback very seriously. We will certainly review our shortcomings and actively correct them. Your tolerance and understanding are the encouragement and support for our work, and we sincerely look forward to your visit again.

Response from Property: Dear guest: Thank you for choosing to stay in our hotel and taking the time to share such a thoughtful evaluation! Your recognition is a great encouragement to us, especially the praise for the front desk colleague Guozi, which we have conveyed to her as soon as possible. Keeping the room spotless and providing warm service are our basic requirements. In the future, we will continue to optimize the cost-effectiveness. I look forward to your next visit to experience more surprises, and wish you a happy life and a smooth journey!

Response from Property: Dear guest: Hello! Thank you for taking the time to share such a detailed stay experience! Your five-star praise is our greatest motivation~ We are honored to know that you recognize the hotel facilities, sanitary environment and service details. In particular, you mentioned that the gym and hair dryer make the stay more comfortable, which is a great encouragement to us! The attentive service of the cleaning lady and front desk colleague Zhu Ruonan can bring you convenience and warmth, which is also the "human touch" service concept we have always pursued. We have conveyed your praise to Ruonan to her as soon as possible, and we are ready to double the surprise for your expected second stay! Welcome home at any time~ I wish you a happy life and best wishes!

Response from Property: Dear guest: Thank you very much for choosing to stay in our hotel and taking the time to share such detailed feedback. Your real experience is very important to us, and we deeply apologize for not letting you feel the expected quality of stay. Regarding the points you mentioned, we have recorded and fed back to the relevant departments as soon as possible: 1. Breakfast experience: We are very sorry that the crowds during peak hours have affected your dining atmosphere. We will optimize the diversion measures and provide good table guidance, re-evaluate the noodle cooking process, and ensure the taste and temperature of the food; 2. Room arrangement: If you stay again in the future, you can make reservations or contact the front desk, and we will give priority to arranging a more spacious room for you (free upgrade experience); 3. Breakfast features: Your suggestions are very valuable, and we will continue to improve to let you experience more authentic flavors. Xi'an is a city worth tasting repeatedly, and we sincerely hope to have the opportunity to make up for this regret. We also look forward to your stay again, to witness our changes together, wish you a pleasant journey, and look forward to a new experience when we see you again!

Response from Property: Dear customer: Thank you very much for your high recognition of the service quality of Zihan and Huanhuan! Your encouragement is the greatest compliment to our team. The two colleagues have always practiced the service concept of "customer first". The communication efficiency and professionalism you mentioned are the core capabilities we have cultivated for a long time. We will share this praise as a team benchmark case and continue to provide warm and professional services to all customers. We look forward to your visit again and wish you a happy life!

Response from Property: Dear guest: Hello! Thank you for staying at the hotel and reporting the problem. We apologize for the shortcomings in front desk service, room space, breakfast supply, etc. We have made targeted rectifications: strengthen front desk training, optimize room type markings, and adjust the amount and duration of breakfast preparation. Your suggestions are the driving force for improvement, and we look forward to using quality to prove the change next time. Wish you all the best!

Response from Property: Thank you for your recognition and praise! Your satisfaction is our greatest motivation. We should promptly change the wrong room type, arrange fruit for check-in, and provide free self-service laundry area on the 17th floor. We are glad that you like the decoration style of the room and the clean and tidy environment. Manager Zhu of the front desk will also receive your praise. We look forward to your next stay. We will continue to provide you with thoughtful service and wish you a happy life!

Response from Property: Dear guests, thank you very much for choosing to stay in our hotel and for giving us such warm recognition. Xiao Zhu and Xiao Ren must be very happy to receive your praise. It is our honor to welcome you with warm and thoughtful service. The hotel always puts creating a comfortable environment and providing quality services first, and we are very pleased to receive your recognition. I look forward to more opportunities to serve you in the future. I hope every encounter will bring you surprises. I wish you a happy life and all the best.

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and taking the time to share such a heartwarming evaluation. We are honored to see that you highly recognize your stay experience. Longlong Butler and all the staff regard your satisfaction as the greatest motivation. It is our duty to recommend delicious food, introduce facilities in detail and provide breakfast for you. The hotel is adjacent to Metro Line 4. We hope that the convenient transportation will make your journey more relaxing. The cleanliness of the room and the complete facilities are also the standards we have always adhered to. We will continue to maintain this in the future to create a better stay experience for you. Looking forward to meeting you again, and hope every journey of yours will be filled with beauty!

Response from Property: Dear guest, thank you for choosing to stay in our hotel and taking the time to share such detailed feedback! We are glad to know that you are satisfied with the transportation convenience, environment and service quality. Zhu Ruonan always aims to provide warm and professional service, and your recognition is a great encouragement to her. We have conveyed your praise to the team, which will continue to motivate us to create a better stay experience for our guests. We look forward to serving you again on your next trip!

Response from Property: Thank you for your thoughtful praise! It is our duty to arrange the room orientation you like in advance, give you free breakfast and remind you of the details. Ms. Zhu in the front desk is very happy to receive your praise, and you are always welcome to "check in" in the book corner. The hotel is close to the airport, which is convenient for travelers on business trips. Your satisfaction is the greatest encouragement to us! Looking forward to seeing you again next time and continuing to provide you with thoughtful service.