Sheraton Xi'an South

Nice new hotel. Breakfast buffet was good but took a long time to get coffee

This is really suck! I called the hotel to ask for nearest subway station and they transferred me to other person and the other person did not even understand the meaning of “metro line” Room was hot and bearable until I open the window which only has small gap and it took more than 1hour for the room to cool. Upon arrival the attendant, not sure if he is security or bell boy, but he did not help me to unload the luggage or at least say good afternoon. The next day I ask for Razor which the person who pick up the call did not understand what I ask for and just said yes, around 20-minutes later the room attendant came and knocking my door with a DND sign on it, she tried to open the door and lucky I double lock the door when I was at the toilet. She told me that she was told to clean the room which mean the person on the phone did not really understand what I asked for.

Was pleasantly surprised by the customer service staff by the name of Mike, who went an extra mile in assisting me with my request of booking several local attractions as I did not have a local mobile phone number. Overall, a great experience here although the location may not be ideal for leisure travelers due to its proximity to the high tech zone

Very good

來西安培訓住高新區喜來登酒店，體驗超棒！環境優雅，房間寬敞又乾淨。早餐種類超豐富，中西式美食任選。最驚喜的是早餐廳小姐姐超貼心，記住我每天要喝美式，提前備好，細節滿分！

這家酒店的整體感覺讓我比較驚喜！從踏入大堂就能感受到它的品質和專業服務。值班經理熱情有禮，幫我協調了房型，儘可能的滿足了我的需求，房間舒適整潔，望下去還有個湖景的公園。在這裏的住宿體驗很不錯，推薦！