Wyndham Hotels in Xi＇an

We arrived at the hotel around 10 PM and were warmly welcomed by a gentleman in a light blue jacket (apologies, we didn’t catch his name; he was slightly on the plump side). His friendly demeanor immediately made us feel at home. During check-in, we were attended to by Sam at the reception. Noticing that we had three kids with us, he thoughtfully offered some delicious snack crackers to keep us busy while waiting. The snacks were so tasty! As a family, we preferred our rooms to be close to each other. Unfortunately, the rooms we had reserved were at opposite corners of the building. Sam went the extra mile and consulted the Manager, Ms. Candy, for a solution. While we were ready to downgrade one of the family rooms to a standard room, Ms. Candy instead graciously upgraded one of the family rooms to a suite to accommodate our request. This gesture was deeply appreciated! The breakfast at the hotel was fabulous, offering a wide range of options, including Chinese and Western dishes, along with kid-friendly snacks. We had the pleasure of meeting Ms. Candy again in the lobby, where she provided excellent sightseeing advice. She recommended a visit to Mount Hua and even arranged for the hotel driver to take us there. The trip turned out to be absolutely fantastic, and we were in awe of the stunning mountain scenery. I highly recommend this hotel to travelers visiting Xi'an. Its location is superb—right next to Datang Everbright City, with plenty of restaurants and shopping malls within walking distance.

The double room I booked has a good overall environment and a convenient location. The housekeeper Janet provided very good service, which made people feel warm. She informed us of some precautions in advance and proactively asked if we needed to delay check-out, including helping us with refunds and parking fees. She was very patient and was able to solve the problem. She also sent a New Year's greeting text message, asked about accommodation needs, and provided midnight snacks, which made me feel cared for at all times. The service attitude made me feel very satisfied. Overall, it was a very smooth trip

Facilities: The room has all the necessary configurations, and the hairdryer is very useful! Hygiene: Comfortable, clean and tidy! Environment: The hotel is like a courtyard, very quiet at night, and very convenient for travel. It only takes less than 10 minutes to walk to the subway entrance, Xi'an Museum, and Small Wild Goose Pagoda! Service: Service is the highlight of this Wyndham! From the lady at the front desk to the lobby manager to the lady and chefs in the breakfast room, everyone is warm and kind, and the service is super thoughtful and meticulous! When I come back from playing outside every day, I feel like I'm home, so warm and comfortable! Although there are not many varieties of breakfast, we have almost tasted all the specialties of Xi'an in just a few days! One day I saw that the apples in the lobby were fresh and beautiful and I took two to eat. It turned out that the lobby manager remembered this and specially prepared a bag of apples for us to take home on the day we left. Oh my god, I was so touched🥹I will have relatives and friends in the future I highly recommend staying here if you go to Xi'an! Thank you! It rained all the time during the few days I went to Xi'an, and Huashan Mountain was closed due to heavy snow, but the warmth of Wyndham made up for my inner regret! See you next time!