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Location9.1
Amenities9.0
Service9.2
Cleanliness9.1
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Guest User
Panorama Smart Room
Stayed in Feb 2025
Solo travelers
6 review
10.0/10
Outstanding
Posted on Apr 12, 2025
Hotel locate o
in good area, friendly and good support staff. Delicious dim sum for breakfast.
Response from Property: Thank you for this fate, we will cherish it and look forward to seeing you next time!
The stay was ok. The hotel staff were not that friendly and helpful. The staff didn't greet us whenever they saw us during our 2 nights stay there. It is a small property and we were probably the only few customers there and yet it felt like we're were strangers to them. There is no elevator and we had to lug our luggage up to the 4th floor where our room was. Likewise we need to carry them down from our room when we checked out. If you need suggestion and information about getting around and what to do, don't hold hope that the staff is able give useful tips, you would have better luck checking the Internet. Breakfast was not ready by 7.30am on our first morning and the choices were limited due to low season. We had some soup noodles which was nice. The room was decently decorated. However, the toilet bowl flush was annoying and flushed by itself and splashed water out onto the floor with the "faulty" sensor. There is no air conditioning but luckily there was floor heating. However, the heating took extremely long time to heat up. We also had to request them to activate the heater for us even though they knew we were in the room in the cold winter, really lack of sense of good customer service. The hotel is conveniently located about 10 minutes walk from the Changpinggou visitor center. We visited in February, during the low season, 80% of the shops were closed in Changpinggou area so it felt like a dead town. We went to Shuangqiaogou for meals and it seemed livelier there.
Response from Property: Thank you for sharing your stay experience. We take your feedback very seriously and sincerely apologize for the inconvenience you experienced during your stay. We deeply regret the unfriendly and unhelpful staff you mentioned. In fact, our front desk staff did help you to carry your luggage to the fourth floor, but due to the language barrier, it may have caused misunderstandings and inconveniences. Regarding the breakfast and facilities, we will also make improvements. The options are limited during the off-season, and we will try to ensure that the breakfast is served on time and diverse. Regarding the toilet flushing problem, we will immediately check and repair the sensor failure to avoid similar situations. At the same time, we will also ensure that the floor heating system is turned on in advance before guests check in to provide a more comfortable stay experience. We are glad that you are satisfied with the decoration and location of the room. The hotel is indeed located in a convenient location, close to the Changpinggou Visitor Center, which is convenient for your travel and sightseeing. Thank you again for your valuable comments, and we look forward to providing you with better services in the future. If you have any other suggestions or need further assistance, please feel free to contact us.
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Panorama Smart Room (Double Bed) (Floor Heating)
Stayed in Sep 2024
Travel with friends
10 review
9.0/10
Great
Posted on Oct 13, 2024
The Hotel is located in Siguniangshan Village for tourists which means you will be conveniently located to the.national park entrance. If you are going in the fall or winter make sure you are prepared for cold weather; although the hotel has heard floors! A great added luxury.
Response from Property: ❤Free parking + self-service laundry❤ Dear guests; Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Mushan Yingxue Hotel will be the warmest and most unique in your memories. The one! Come back to Mushanying·Vacation Villa often to see the snow. I wish you well!
Friendly counter staff... Free Latte Cafe for us. Nice lobby staff... Helpful aswell. Help us take lauguage bag upper 4th floor.. Helpful staff. Comfortable bed.
Response from Property: 希望暮山映雪酒店會是您回憶裏最温馨最獨特的那個!常回暮山映·度假別院雪看看哦,祝:安好!
I love this hoter so far. Nice location near by a lot of restaurants the best is staff. They are very friendly and helpful. And hotel is welcoming for Thai people.
I hope I will come back to stay here again.❤️
Response from Property: Thank you for your positive feedback and recognition. I firmly believe that doing something seriously will inevitably have a response. I have been thinking about how to provide better experiences for customers who trust me and my family. Now I have more confidence in providing better services for everyone. Welcome to come back next time!
การเดินทางของเด็กชาย the boy journey diary
Panorama Smart Room (2 Beds)
Stayed in Nov 2024
Travel with friends
10 review
10.0/10
Outstanding
Posted on Dec 30, 2024
Good service
Response from Property: ❤您的滿意是我們最大的責任與榮幸,我們致力於為客人提供卓越的服務;您的到來及肯定是我們不斷進步的動力與方向,非常感謝您對我們肯定及支持,我們真誠的期待您的再次光臨
Service and room cleanliness is all good. They help us carry our luggage up and down as there is no lift in the hotel. Just one downside the shower heater is not working for that one night however they tried to help us solve as well. Very good service overall.
Response from Property: ❤超熱地暖+贈送氧氣瓶❤ 親愛的客人;您好!感謝您對暮山映·度假別院一見鍾情!美麗的時光,不經意間會邂逅誰的眼眸,文字裏泛舟,此次與您不期而遇,感謝這份緣分,我們會倍加珍惜,期盼與您的下次相見!祝:安好
Response from Property: ❤藏服免費體驗+體驗民族風情❤看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~酒店的我們力求為每位客官提供最貼心細緻的服務,為每位客官帶來超值的體驗。暮山映雪酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人,期待和您的下次相遇。
First of all, the boss and the staff are very nice! I was a little out of breath when I first arrived at the high altitude, and the two boys immediately picked up my luggage and sent it to the room. Secondly, the room is very beautiful, with two floor-to-ceiling windows overlooking the mountains, and one side can see Siguniang! A beautiful view! When I left, I told the boss in advance that other guests should move their cars, and the communication was very smooth! I feel very good staying here!
Service: Very good!
Original TextTranslated by Google
Response from Property: ❤Free ******* clothing experience + experience ethnic customs❤It is really exciting to see the simple yet profound praise from the guests, and they also recognize our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring every guest a super value experience. Mushan Yingxue Hotel is a young and vibrant hotel that shows its unique charm to guests with its simple style and warm and considerate service. Your encouragement is the greatest support and encouragement to the hotel. We will serve every family member attentively and look forward to meeting you next time.
The room is nice, with floor heating and electric blankets, so you don't have to worry about the cold weather.
The staff are very friendly, and they actively ask about needs and help with luggage. You know, it's quite painful to carry luggage and climb the stairs when you first arrive at a high altitude area😖, but fortunately they are there. 😁
The hotel provides breakfast, and you can also order and group buy lunch and dinner, which is very convenient if you don't want to go out for food.
I can stay here next time.
The hotel is very close to the entrance of Changpinggou. If you choose to go hiking in Changpinggou and Haizigou, it is very convenient to stay here.
Friendly reminder: If you come by bus, it's only a few hundred meters to the hotel after getting off the bus, but you have to climb a big slope with your luggage. 😅
Original TextTranslated by Google
Response from Property: Your satisfaction is our greatest responsibility and honor. We are committed to providing guests with excellent services. Your arrival and affirmation are the driving force and direction for our continuous progress. Thank you very much for your affirmation and support. We sincerely look forward to your visit again.
The room's floor heating is very comfortable. I am traveling in Siguniang Mountain. This hotel is very welcoming. The front desk is very fast, efficient and kind. They are all young ladies. They also sent Tremella soup in the evening, which is super delicious.
Original TextTranslated by Google
Response from Property: ❤Super hot floor heating + free oxygen cylinder❤ Dear guests; Hello! Thank you for falling in love with Mushanying Resort at first sight! In this beautiful time, we may inadvertently encounter someone's eyes and sail in the words. We meet you unexpectedly this time. Thank you for this fate. We will cherish it and look forward to seeing you next time! Wish: well
Guest User
Panorama Smart Room (2 Beds)
Stayed in Jan 2025
Family
19 review
10.0/10
Outstanding
Posted on Feb 25, 2025
Mu Shan Ying Xue · Self-service Afternoon Tea: Afternoon tea has a wide variety of varieties.
******* clothing experience and try-on: ******* clothing is also very beautiful
Facilities: The room is fully equipped and the floor heating is very warm
Environment: The environment is very good and the floor-to-ceiling windows look very comfortable
Service: The service of the young lady is very warm and polite
Original TextTranslated by Google
Response from Property: ❤Latex mattress + brings comfortable sleep❤Dear guests: Hello! Thank you for your strong support to Mushanying Resort. Your satisfaction is the driving force for the hotel's progress. Needless to say, just come often! I wish you a smooth work and a good mood every day O (∩_∩) O~
Since I didn't know much about this place, I booked this hotel. I had some altitude sickness at the time, so I didn't feel like taking photos in the hotel. The front desk had travel guides, various altitude sickness medicines, and free disposable supplies. The front desk had everything that could be done, which was very convenient for girls. The front desk was on call 24 hours a day
Original TextTranslated by Google
Response from Property: ❤乳膠床墊+帶來舒適睡眠❤尊敬的賓客:您好!感謝您對暮山映·度假別院的大力支持,您的滿意就是酒店前進的動力,無需贅言,常來就好咯!祝:工作順利,天天好心情O(∩_∩)O~