Guest User
November 27, 2024
The front desk service attitude is very poor
Asked nothing,
Standard room with twin beds. A colleague went out to do some work and took away the room card. He wanted to get another room card. There were various excuses, but there was only one room card. There was no extra room card.
The boss stipulates not to give
I stayed for one day and extended my stay the next day. I didn't ask the guest room to be cleaned in the afternoon. I asked for two bottles of mineral water in the evening. I was told that the rule was two bottles. I repeatedly explained that the room was not cleaned in the afternoon and the mineral water was not replaced. I insisted that it was cleaned but there was no water. Buy your own drink.
This is the first time I have seen a hotel with such excellent front desk service.
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