Guest User
August 23, 2024
This hotel is definitely not up to C4 standards in terms of service and specifications. I decided to try a Chinese brand after seeing a list of testers. I was quite disappointed. Here are a few issues. If you are willing to read, please continue: 1. There are hairs in the amenities 2. Half of the plugs in the room are broken, and the toilet occasionally does not flush 3. Expired food is provided for breakfast 4. The service is careless
Longyinxi Mountain gives people a feeling of swinging between standard and non-standard. You can get a feel for the general structure, but there are a lot of little issues that deviate from it.
Design and Hardware:
I really like the use of light strips. The overall tone is soft so the touch of highly saturated blue in the guest room design is confusing.
The guest rooms are intelligently integrated with Xiaodu, which is highly intelligent, with automatic curtains, lighting, and toilets. The lighting categories are a bit complicated (about a dozen types of lights) and the operation is not convenient enough.
The first problem arises here: the smart toilet does not flush, or occasionally goes on strike, and the button remote control does not work (this will also lead to subsequent service issues). The hotel was built three years ago? In this room alone half of the plugs were broken.
The rooms come with a Nespresso coffee machine, but the capsules come from the substitute cafe royal, which is understandable. There are four types of tea to choose from, which are placed in four large, unsealed tea cans.
spare parts:
The bath products are Salvatore Ferragamo, and the hygiene of other self-produced products is worrying. There are even hairs in the closed shower cap. See the picture
breakfast:
The variety is quite limited but I personally think that the snacks are used, there are Yixing special black rice and pancakes, kudzu root powder, lily soup, and the western pastries are bought ready-made and the same as chain hotels. The problem is that the packaged snacks are actually expired! ! ! Moms, be careful.
In addition, the hotel restaurant offers about 15 yuan for your own use. m swimming pool, 1.2 meters deep swimming pool, the pool wall is slightly yellowed, the hotel has its own Longyin restaurant which is very good and highly recommended. The swimming pool at Yada Fitness Center is worth experiencing, but the hygiene is not good.
Service: The service at Longyinxishan is not uniform, similar to the employees with iron rice bowls in old state-owned enterprises, and the working style has a strong flavor of life. The front desk staff at check-in were enthusiastic and responsible, but we also encountered other situations: during idle time, guests had to wait for the front desk staff and the plainclothes staff (behind the counter) to finish talking before they could be served; after the service started, the front desk staff continued to look at their phones absent-mindedly, etc. It is customary to raise the experience and problems with the front desk when checking out. The attitude of the front desk is: you raised it at the time and we solved it for you. No subsequent apology. It turns out that a simple apology could have been enough to get away with it, but they had to use clever rhetoric to directly shift the blame to the guests: Your problem is that you did nothing when you encountered a problem. As the front desk clerk, have you considered the inconvenience of the guests? Time cost? Or how to solve the problem if it has already happened?
Finally, if you want to stay in the same city for vacation, I personally recommend the international brand C3 next door. If you choose Longyin, you can try walking to Dongpo Pavilion when night falls. It is really beautiful.
Original TextTranslation provided by Google