مستخدم نزيل
25 يونيو 2025
The cot provided was made with 3 slats, apparently this was the mattress for the baby. In my opinion that was the wooden board and there should have been a thin firm mattress on top within the black cover. Just how is provided in traditional cots. Our baby was so uncomfortable on these three slats as her body wasn't fully supported as there were dips between the 3 slats. There also wasn't any bedding for her when we checked in after 3pm, this was eventually provided by staff but we had to put the bedding on the 'cot mattress ' ourselves, so essentially we had to make our babies own bed as it wasn't made in time for our check in at 3.10pm. The check in process was also so bad, the staff didn't seem to care, especially one man at the front desk. You barely got any words out of him to explain what was going on. The self check in kiosks didn't work for everyone so the 20 or so people waiting for check in felt like a circus with everyone waiting for one manned desk. For the £230 we paid for one night I'd rather have stayed in the posher hotel nearer the city. Was not worth the value or money.
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