مراجعاتZhangjiajie Tianmen Mountain Villa (Tianmen Mountain Scenic Area, Lotus Airport Store)

安靜，非常滿意的住宿體驗。

Top Service!

一直沒有時間停下來點評，因為這個點評我要很用心。晚上11:00多才下飛機，民宿93年的美女小丫頭一直等着接我，很感動。民宿環境讓我倍感意外，很是舒服。早餐的麪條雞蛋饅頭非常可口。中午小丫頭又把我送到火車站，穩重又熱情。有機會下次我還來。

環境很美，服務太都很好

非常棒的一次住宿，後院就在機場邊上，開車過去幾分鐘，老闆包接包送，態度也非常好，晚上休息非常清靜，沒有一點噪音，可以睡到自然醒，酒店設施應有盡有，床鋪很乾凈，葡萄架上結了好多葡萄，荷花池的荷花也開的很漂亮，因為時間比較緊，如果再來張家界還會選擇他們家！哦，老闆家的飯菜也很好吃，早餐起來就算衹有一個人，服務員也會馬上安排廚師幫忙準備早餐，全是新鮮製作，沒有預製菜，昨天入住時還給我們免費住宿升級，因為酒店基本都是綠植覆蓋，晚上服務員還貼心給每個寢室外面撒葯，避免蚊蟲鼠蟻進房間！非常贊！

酒店可以看到天門山洞，離機場還挺近的關鍵還有送機服務，最重要的是還有柚子和一些免費的娛樂設施

山莊很大，風景很好，近機場，還負責接送。服務非常好，餐飲也物美價廉，都是現做的。尤其是鍋巴和自製涼菜真的很棒。巖骨魚魚湯很鮮美。

服務太到位了，晚上接近10點從天門山玩完吃完打電話給酒店，立馬派了兩個小哥哥來接，一大早7點多又早早給送到機場，還暖心做了早餐，問題是價格還便宜，還給免費升級了房間，住的最舒心的一次酒店，點贊點贊👍

Parfait pour un transit

環境，房間超一流，超過大品牌酒店 性價比高，這是我湖南一行住的最舒服的地方。山莊廚師手藝也是槓槓的。大人孩子都是讚不絕口！同事也感謝山莊的尹帥哥，辛苦的接站.送站！強烈推薦！

攜程上提示的歡迎水果沒有準備。 酒店房間內沒有擺放飲用水，服務缺失。 酒店房間內空調對着床位吹，引起身體不適。 酒店房間內玻璃沒有遮陽遮光，早上7點早早陽光透射，睡眠質量差，設計出現嚴重缺陷。

很棒的酒店，好評，推薦放心入住，性價比很高的，特別是旺季，酒店大氣，早餐也很豐富，到景區很方便的，周圍很熱鬧

We had an overall wonderful experience traveling in China — until we stayed at this property. 1. Bait-and-switch on our prepaid room: Upon arrival, we were told the water heater in our reserved room had not been turned on. Instead of fixing the issue, the manager assigned us to a different room — significantly smaller, older, and clearly a downgrade from what we prepaid. When we raised the issue with Trip.com, the property refused to offer any resolution or compensation. Trip.com however offered compensation from their side. 2. Poor room conditions, nothing like the photos: The room was in disrepair. Faucets were loose and poorly mounted. There was no shower divider between toilet and bath (causing water to flood the entire bathroom), and to top that off the area around the toilet had no drainage. The caulking was visibly sloppy or missing altogether. Water pressure was weak, and it was nearly impossible to regulate the shower temperature. The space felt like it was maintained by an unqualified handyman, not a professional property team. Bed also had broken plank. 3. Cleanliness was unacceptable: There was leftover trash from previous guests in our room — a basic hygiene failure. Also a slipper below bed from previous guest. 4. Misleading location perks: While the hotel is near the airport, it is not within walking distance. You still need to book a taxi, so you get all the noise of the airport — including loud jet engines — with none of the convenience of actually being near airport. 5. Rude, unhelpful staff and false advertising: The listing states “Free transfer services available,” but when we asked for drop off at airport, the staff bluntly told us we had to arrange our own transport. Even when we asked to borrow an umbrella to return upon checkout, we were refused. The overall attitude was dismissive and unaccommodating.

地理位置幽靜，環境好，工作人員服務好； 缺的：浴巾很硬