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Hotel services is nice, only issue is location a bit not in the center

NEVER EVER AGAIN! I am very disappointed. I regret I booked a room at this hotel. I arrived after midnight (with giving the hotel late arrival notice), when I got there, I waited at the service counter more than 12 minutes. The receptionist then told me that there is not a room for me! Although I booked a non smoking room with King Bed. He said all rooms are smoking, and al he can do is to try to find a twin bed in a handicap accessible room on the floor level. After waiting another 30 minutes, he failed to find anything, yet, he kept asking me to wait and not to worry ... so, after 38 hours of travel time, I was very exhausted, I asked to talk to the manager, he told me that he is the manager .. hehe ... So, I realized that it is truly a 1 star hotel or may be 2 stars, and I left and waited on the main road after 1 am and luckily found a Taxi, I started looking for a hotel, and I found one around 2:15AM.

This is a genuinely likeable hotel with a good personal touch and nice attention to guests. I was working in Amman and hosting a training event (in the same hotel) and the customer service from both personal and business perspectives was excellent throughout. The surrounding area is quiet and not particularly attractive but the hotel has ample free parking and a well-appointed reception area. The hotel consists of two large blocks connected by a long corridor. On the 8th floor of the second block is the bar/nightclub which was a tad surreal. The main block has spacious and comfortable bedrooms, somewhat traditionally furnished but with excellent touches such as a welcome pack of food on arrival. The general condition was good if a bit careworn. The cuisine was really fine. Breakfast was extensive and really delicious with fresh omelettes and eggs plus a great range of hotel dishes. Fruit availability could be more extensive. Breakfast is served in a huge atrium with a large swimming pool that was a delightful feature - everything light and enhanced by the flowing water. Service throughout was warm and highly professional. This hotel makes a huge effort and this is greatly to be appreciated. On the downside is the pervasive smoking and lack of smoke free zones (including bedrooms) - quite unacceptable in these days. Apart from that, a reliable and professional hotel that ticks most boxes well