فندق حرير بالاس

Hotel is undeniably beautiful and offers reasonable prices, my recent stay was marred by exceptionally poor service, particularly from the reception staff. One glaring example occurred when I requested a bathrobe. The receptionist responded, “Let me check and get back to you,” but never followed up. When I called again to inquire, I was told, “The staff washed the robes, and they’re still not dry.” Such delays and lack of initiative became a recurring theme; even simple requests required multiple calls to the reception before being addressed. However, the most appalling incident involved the receptionist’s outright rudeness. A friend visited me at the hotel, and shortly after their arrival, the receptionist called my room to announce, “You have a visitor. This will be your last visit for today, okay?” The condescending tone and unprofessional manner in which this was communicated were utterly unacceptable. The reception team’s conduct starkly contradicts the standards expected of a hospitality establishment. They are the first impression guests encounter, and their behavior tarnished what could have been a pleasant stay. I strongly urge the hotel management to retrain or replace these staff members to ensure future guests are treated with the respect and professionalism they deserve. Thanks

Harir Palace is located quite far from the city center, which can make getting around a bit inconvenient. The interior design of the hotel is a bit inconsistent, with various elements that don’t seem to blend well together. Unfortunately, our room didn’t offer much in terms of views, which was a bit disappointing. Another issue we encountered was the slow-responding sensors in the corridors; the lights took a few seconds to turn on, leaving us in the dark briefly. Additionally, the room service was quite slow, which detracted from the overall experience. Considering all this, Harir Palace didn’t quite feel like a 4-star hotel compared to other places we stayed at in Jordan. It didn’t meet our expectations for the price and rating.

It was a good holiday in this hotel , i like the food and the staff and they have a very big gym , the breakfast was brilliant and they have so much kind of food like seafood ,italian food , arabic food , the staff very helpful with any guest in the hotel , i hope to come again next week end

Stay in hotel for 5 Nights , its was Really Lovely Stay , Nice Rooms Fast Service , and thanks for Housekebing and Room Service Staff , Helpful staff One of the best hotels I have visited, I visit Jordan for work and found this hotel very convenient, speed of the Gym,restorant, coffeshop nice at night and a pool to relax, I really liked the hotel it will be my resensnce in next days staff so kind and help Good WIFI Service , Thanks for Reception , Recommended Hotel