مراجعاتLa Mer Resort & Spa - Adults Only

رد من مكان الإقامة: Dear Guest, Thank you so much for sharing your wonderful experience with us! It warms our hearts to know that your stay with your sisters and brother was everything you dreamed of, a truly relaxing escape filled with beautiful moments. Our entire team is grateful for your kind words; knowing we helped make your holiday even more special means the world to us. We’re also very pleased that, despite the unexpected natural events, you found everything immaculate and comfortable during your stay. We truly look forward to welcoming you and your partner back soon for another unforgettable and joyful experience here at La Mer Resort & Spa. With warmest wishes, Penelope Guest Relations Manager

رد من مكان الإقامة: Cher(e) Client(e), Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience au sein de La Mer Resort & Spa. Nous sommes ravis de lire que vous avez apprécié la décoration soignée, le confort et l’agencement de nos chambres, notre magnifique espace piscine, ainsi que la qualité de notre petit-déjeuner et la diversité de nos installations telles que le billard et l’espace jeux. Vos compliments sur l’accueil chaleureux et professionnel de notre équipe nous touchent particulièrement. Concernant votre retour sur le spa, nous sommes désolés qu’il n’ait pas répondu à vos attentes, notamment en ce qui concerne les tarifs. Vos remarques ont été transmises à notre équipe de direction dans le cadre de notre démarche d’amélioration continue. En ce qui concerne le professionnalisme du personnel du spa, nous sommes surpris par votre observation, car notre équipe est régulièrement félicitée pour sa gentillesse et son dévouement, reflétant la véritable hospitalité crétoise dont nous sommes très fiers. Cela dit, nous prenons votre retour très au sérieux et renforcerons nos standards ainsi que nos formations afin de garantir une qualité de service irréprochable dans tous les départements. Votre avis nous est très précieux, et nous vous remercions encore de contribuer à notre amélioration. Nous espérons avoir le plaisir de vous accueillir de nouveau prochainement pour un séjour encore plus agréable. Cordialement, Penelope Responsable Relations Clients La Mer Resort & Spa

رد من مكان الإقامة: Dear Sophie, Thank you so much for your review. We’re absolutely delighted to hear that you enjoyed our breakfast, loved the location, and appreciated the cleanliness of the hotel. Your kind words truly mean a lot to us, as these are all things we work hard to get just right. We're also genuinely grateful for your helpful suggestions. Guest feedback like yours is invaluable, and I’m pleased to share that all rooms are equipped with secure chain locks for extra peace of mind. Kindly note that all bathrooms feature modern glass doors for enhanced comfort and privacy. Additionally, all room lighting is fully adjustable, and if any guest is unsure how to switch off all the lights, our reception team is available 24/7 and always happy to assist. We truly hope to have the pleasure of welcoming you back in the near future. If there's anything we can do to make your next stay even more special, please don’t hesitate to reach out. Warmest regards, Penelope Guest Relations Manager

رد من مكان الإقامة: Dear Guest, Thank you sincerely for taking the time to share your experience. I’m truly sorry to hear about the inconvenience you encountered during your stay, particularly regarding the loss of your custom-made earplugs. We completely understand how personal and important such items are, and we genuinely regret the distress this caused. Following your report, we immediately spoke with our housekeeping team. The staff member who serviced your room has been a valued part of our team for many years and assured us that no personal belongings were discarded. While we were unable to confirm exactly what happened, please know that we handled the situation with the utmost care and attention. As a gesture of goodwill, we extended an invitation to enjoy a special dinner at our beachside à la carte restaurant, an offer made with the hope of bringing some comfort during your stay. We understand and respect your decision to decline this in favor of requesting compensation, though our policy only allows for reimbursement when clear responsibility can be established. We also regret the issues you experienced with the sauna and hot water. These are not reflective of the standards we strive to maintain, and our maintenance team has been working to address them promptly. It was heartening to read that you appreciated the warmth and professionalism of our restaurant team and enjoyed the food. We're genuinely sorry that the overall experience did not meet your expectations, and we hope to have the opportunity to welcome you again and provide the seamless, relaxing stay you deserve. Warmest regards, Penelope Guest Relations Manager

رد من مكان الإقامة: Dear Dionne, Thank you so much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We’re absolutely delighted to hear that you and your partner had a relaxing and memorable holiday. What a beautiful and special moment to celebrate on our private beach at sunset. It’s wonderful to know that our team made you feel welcome from the moment you arrived and that the small touches helped start your stay on the right note. I'm also very happy to hear that you enjoyed the variety and quality of our dining options, both at the buffet and the poolside restaurant, and that our app service added convenience to your experience. We’re especially pleased that your room met your expectations, and that you enjoyed the added luxury of the whirlpool as it's always a popular choice for guests looking for that extra bit of relaxation. Our team works hard to create a warm and welcoming environment, so your kind comments about their friendliness mean a lot to us. I’ll be sure to share your feedback with everyone. Thank you once again for your lovely review. It was our pleasure to host you for such a meaningful occasion, and we hope to welcome you both back in the future for another relaxing getaway! Warmest regards, Penelope Guest Relations Manager

رد من مكان الإقامة: Chère Marie-Hélène,Merci beaucoup pour votre merveilleux commentaire! Nous sommes ravis que votre séjour à La Mer Resort & Spa ait été parfait. Nous mettons un point d'honneur à offrir un accueil chaleureux, un service irréprochable et des installations impeccables, et savoir que vous avez apprécié tous ces aspects est une grande satisfaction pour nous.Nous transmettrons également vos compliments à notre équipe, qui sera heureuse d'apprendre que leur travail a contribué à rendre votre expérience encore plus agréable.Nous serions honorés de vous accueillir à nouveau lors de votre prochaine visite. À très bientôt, nous l'espérons !Cordialement,Penelope,Responsable des relations clients

رد من مكان الإقامة: Dear Matthew,Thank you very much for your kind words and for choosing La Mer Resort & Spa for your vacation! It is always rewarding to receive such a great rating. We truly hope to have the chance to welcome you back in the near future! Kind Regards, Penelope Guest Relations

رد من مكان الإقامة: Dear Nell,Thank you very much for taking the time to review your stay! We are very flattered to receive your positive comments about our staff, design and breakfast buffet. Personal service, attention to detail, comfort, as well as the genuine Cretan Hospitality that comes from the heart are of high importance to us all! We would like to thank you for visiting La Mer Resort & Spa and we are all looking forward to welcoming you once again! Best Regards, Penelope Guest Relations

رد من مكان الإقامة: Dear Eric,Thank you so much for your kind review! It gives us immense joy to learn that you were utterly pleased with your experience at La Mer Resort & Spa. We sincerely hope to have the pleasure of welcoming you again in the future, whenever your travels bring you back to Crete. Kind regards, Penelope Guest Relations

رد من مكان الإقامة: Dear Jacques,Thank you so much for choosing La Mer Resort & Spa for your stay and taking the time to share your review with us. Our goal is to offer you memorable and carefree experiences in an environment where you can trust that every single one of your needs is catered for, while we are always trying to find ways to further improve and level up our services. Once again, thank you for joining us at La Mer Resort & Spa. We hope to have the chance to welcome you again to renew your overall experience with us. Best regards, Penelope Guest relations